Proven Universal Tech at Alta fiber, adept in hardware troubleshooting and enhancing customer satisfaction. Spearheaded network upgrades and significantly reduced ticket resolution times. Expertise in machine learning and SEO, complemented by a track record of minimizing downtime and boosting operational efficiency. Approached each day and unique challenges with enthusiasm, patience, and humor.
Hi, I’m
Bridaine Beya
Universal Technician
7316 Pebble Creek Circle ,OH
Summary
Overview
10
years of professional experience
7
years of post-secondary education
1
Certification
Work History
Alta FiberCincinnati, OH
Universal Tech
03.2016 - 02.2024
Job overview
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Reduced downtime for clients with prompt troubleshooting and resolution of connectivity issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Precision BroadbandCincinnati, OH
Service Desk Analyst
06.2014 - 02.2016
Job overview
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
Education
Withrow University High SchoolCincinnati, OH
High School Diploma
03.2003 - 05.2006
University Overview
Kaplan College Cincinnati, OH
Associate in Electronics Engineering Technology from Electrical Engineering
01.2007 - 05.2009
University Overview
Ohio State UniversityColumbus, OH
Cybersecurity from Cyber Security
06.2023 - 12.2024
University Overview
Skills
Linux
Languages
French
Full Professional
lingala
Full Professional
tshiluba
Native or Bilingual
English
Full Professional
Certification
Security+
Timeline
Ohio State University
Cybersecurity from Cyber Security
06.2023 - 12.2024
Universal Tech
Alta Fiber
03.2016 - 02.2024
Service Desk Analyst
Precision Broadband
06.2014 - 02.2016
Kaplan College
Associate in Electronics Engineering Technology from Electrical Engineering
01.2007 - 05.2009
Withrow University High School
High School Diploma
03.2003 - 05.2006
Security+
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