Nicholas Jones
DeMossville,KY
Summary
Proven track record of enhancing customer satisfaction and equipment efficiency, notably at Alta Fiber. Skilled in troubleshooting and quality control, with a keen attention to detail and exceptional customer service abilities. Demonstrated success in adapting to new technologies and streamlining maintenance processes, significantly improving operational outcomes. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
12
12
years of professional experience
Work History
Universal Premise Technician
Alta Fiber
09.2017 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Tested systems, noting issues and completing preventive maintenance.
Equipment Operator
Progress Rail A Caterpillar
06.2014 - 09.2017
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Operated machining equipment safely with team of operators.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Moved equipment between job locations using truck and trailer.
- Boosted overall project efficiency by effectively planning machine movements and coordinating with other operators onsite.
- Documented equipment usage and maintenance to enable tracking history and maintain accurate records
CNC Machine Operator
Gusher Pumps
02.2012 - 06.2014
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Maintained equipment performance by lubricating and cleaning components.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY04.2010
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Equipment Maintenance
- Work Planning and Prioritization
- Customer interaction
- System Troubleshooting
- Repair services
- Workload Management
- OSHA Compliance
- Assembly and production
- Document Preparation
Timeline
Universal Premise Technician
Alta Fiber
09.2017 - Current
Equipment Operator
Progress Rail A Caterpillar
06.2014 - 09.2017
CNC Machine Operator
Gusher Pumps
02.2012 - 06.2014
High School Diploma -
Pendleton County High School
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