Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Van Orden

Arlington,TX

Summary

Dynamic professional with extensive experience at AT&T as a Premise Technician, excelling in fiber optic splicing and customer service. Proven ability to enhance team performance and ensure safety compliance. Recognized for effective problem-solving and decision-making skills, consistently delivering reliable telecommunications solutions in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Premise Technician

AT&T
03.2022 - Current
  • Install and maintain telecommunications equipment to ensure optimal performance and reliability.
  • Conduct routine inspections of network infrastructure to identify and resolve issues proactively.
  • Provide exceptional customer service on installations and repairs in both residential and commercial settings.
  • Safety Committee Member working to instill a 24/7 safety culture throughout my AT&T family.

Part Time Supervisor

UPS
05.2019 - 03.2022
  • Supervised 6-16 employees, ensuring timely package processing and optimizing resource allocation.
  • Enforced compliance with safety regulations by training and mentoring team members on safety protocols to maintain a secure work environment.

Police Officer

Fort Worth Police Department
09.2008 - 03.2019


  • Field Training Officer for approximately 8 years, emphasizing department policies and procedures, accountability and fostering a professional work environment.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Passed a corporal/detective exam

Education

Bachelor of Arts - English

The University of Texas At Arlington
Arlington, TX
12.2006

Skills

  • Fiber optic splicing
  • Hand tool proficiency
  • Customer service experience
  • Management experience
  • Work order completion
  • Safety awareness/adherence
  • Educating customers
  • Device installation
  • Writing reports
  • Regulatory compliance
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Conflict resolution
  • Professionalism

Timeline

Premise Technician

AT&T
03.2022 - Current

Part Time Supervisor

UPS
05.2019 - 03.2022

Police Officer

Fort Worth Police Department
09.2008 - 03.2019

Bachelor of Arts - English

The University of Texas At Arlington

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