Jose Noriega
Cypress
Summary
Dedicated Premise Technician with strong troubleshooting skills, fiber optic splicing expertise, and a commitment to safety. Proven ability to enhance customer satisfaction and retention through effective communication and proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Premise Technician
AT&T
Houston, TX
05.2019 - Current
- Conducted routine inspections of equipment and facilities to identify potential problems.
- Implemented safety protocols during installations, ensuring compliance with industry standards.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Helped train new technicians and gave a hand whenever it was needed to help the needs of the company.
In Home Expert
AT&T Mobility
Spring, TX
04.2018 - 05.2019
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Premise Technician
AT&T
Houston, TX
12.2013 - 04.2018
- Installed and maintained telecommunication infrastructure to ensure optimal service delivery.
- Diagnosed and resolved network issues, enhancing system reliability and performance.
- Collaborated with team members to streamline installation processes, reducing service time.
- Provided technical support and training to junior technicians, fostering skill development.
- Utilized diagnostic tools to troubleshoot connectivity issues, improving customer satisfaction rates.
Education
High School Diploma -
Mayde Creek High School
Houston, TX05-2008
Skills
- Fiber optic splicing
- Hand tool proficiency
- Customer service experience
- Wireless networking
- Hardware installation
- Telecommunications
- Superior troubleshooting skills
- Bilingual
- Safety awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Premise Technician
AT&T
05.2019 - Current
In Home Expert
AT&T Mobility
04.2018 - 05.2019
Premise Technician
AT&T
12.2013 - 04.2018
High School Diploma -
Mayde Creek High School