Justin Robison
Florissant,MO
Summary
Dynamic Premise Technician with AT&T Inc., skilled in fiber optic splicing and customer service. Achieved high customer satisfaction through effective troubleshooting and relationship building. Demonstrated adaptability and professionalism while enhancing network reliability and optimizing installation processes, consistently exceeding performance targets and contributing to team success.
Overview
10
10
years of professional experience
Education
High School Diploma - Architectural Drafting
North Technical High School
1700 Derhake Rd06.1997
Work History
Premise Technician
AT&T Inc.
11.2015 - Current
- Analyzed and solved customer service issues pertaining to premises.
- Assisted in installation and maintenance of telecommunications equipment
- Supported team in troubleshooting network connectivity problems
- Collaborated with senior technicians on routine maintenance tasks
- Acquired knowledge of safety protocols for working with electrical systems
- Documented service calls and maintenance activities accurately
- Participated in training sessions to enhance technical skills and knowledge
- Maintained tools and equipment, ensuring readiness for operational tasks
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Educated customers on how to use Type service.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Researched and recommended network and data communications hardware and software.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Implemented training programs to improve knowledge and skills of new technicians.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Provided training to customers to enhance use and understanding of network systems.
- Coordinated installation of new users and relocations of existing users.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Performed quality assurance on systems to confirm optimal performance.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Read and deciphered graphs and blueprints.
- Installed and repaired Type and Type equipment.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
- Maintained company vehicle and company equipment.
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
Skills
Fiber optic splicing
Hand tool proficiency
Customer service experience
Management experience
Wireless networking
Network configuration
VoIP systems
Writing reports
Hardware maintenance
Equipment installation
Troubleshooting and resolution
Software upgrades
Safety procedures adherence
Adaptability
Continuous improvement
Time management abilities
Preventive Maintenance
Interpersonal communication
Professionalism
Problem diagnosis
System repairs
Goal setting
Computer literacy
Conflict resolution
Analytical thinking
Interpersonal skills
Technical troubleshooting
Relationship building
Documentation skills
Task prioritization
Physical strength
Equipment replacement
Decision-making
Adaptability and flexibility
Effective communication
Timeline
Premise Technician
AT&T Inc.
11.2015 - Current
High School Diploma - Architectural Drafting
North Technical High School