Landon Terrell
Saginaw
Summary
Experienced with telecommunications infrastructure maintenance and troubleshooting. Utilizes technical skills to ensure high service reliability and customer satisfaction. Strong understanding of network diagnostics and technical problem-solving.
Telecommunications professional prepared for roles requiring hands-on technical expertise and problem-solving abilities. Proven track record in maintaining and enhancing service quality through effective troubleshooting and maintenance. Reliable team player who adapts to changing needs and ensures consistent results. Skilled in network diagnostics and customer support.
Overview
10
10
years of professional experience
Work History
Premise Technician
AT&T
02.2019 - Current
- Provided remote support for customers experiencing technical difficulties.
- Updated documentation related to equipment performance, maintenance schedules, and repairs.
- Serviced existing accounts by analyzing work orders, planning daily travel schedule and conducting tests.
- Planned installations by evaluating locations and laying out equipment and wiring plans.
- Troubleshot hardware, software, and network issues on variety of devices.
- Preserved customer satisfaction by using creativity and ingenuity to investigate complaints and identify resolutions.
- Collaborated with engineering teams to troubleshoot complex service issues efficiently.
Maintenance Mechanic
Walmart
06.2017 - 12.2018
- Serviced and tested machinery regularly to evaluate performance.
- Reviewed operation manuals and followed instructions aligning with protocols.
- Handled high volume maintenance work orders with organized approach.
- Disassembled complex machine components for cleaning or repair without causing damage to surrounding parts.
- Maintained accurate records of repairs, inspections, and preventive maintenance activities.
Sandwich Artist
Subway
09.2015 - 04.2017
- Worked with minimum direction and periodic supervision.
- Communicated with coworkers to prioritize workflow and streamline order preparation.
- Delivered positive service experience when greeting and serving customers.
- Maintained inventory and stock, completing tasks assigned by management.
- Provided excellent customer service, anticipating problems and resolving issues.
Education
No Degree -
Lake Worth High School
Lake Worth06.2016
Skills
- System Troubleshooting
- Quality Control
- Telecommunications
- Cable installation
- System Installation
- Stress Management
- Multitasking and Organization
- Tech-Savvy
- Fiber optic splicing
- Customer service experience
Timeline
Premise Technician
AT&T
02.2019 - Current
Maintenance Mechanic
Walmart
06.2017 - 12.2018
Sandwich Artist
Subway
09.2015 - 04.2017
No Degree -
Lake Worth High School