Leonardo Urbina
Dallas,TX
Summary
Skilled Premise Technician with a proven track record at AT&T, enhancing customer retention and satisfaction through superior troubleshooting skills and effective communication. Excelled in team collaboration and problem-solving, significantly contributing to project success. Expert in fiber optic splicing and hardware installation, consistently delivering high-quality service and technical solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Premise Technician
AT&T
01.2023 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Maintained company vehicle and company equipment.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
Mechanical Insulator
Arrow Insulation Co. INC
07.2013 - 12.2022
- Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
- Prepared surfaces for insulation with help of adhesives, cement and other compounds.
- Installed and secured protective sheet metal to minimize damage and degradation.
- Consistently met or exceeded client expectations for thermal performance, resulting in repeat business and positive referrals.
- Collaborated with engineers and architects to develop optimal insulation solutions tailored to unique project requirements.
- Established strong relationships with suppliers, negotiating favorable pricing terms that contributed to overall cost savings for clients without compromising quality.
- Completed projects on time and within budget by effectively coordinating with team members and adhering to project schedules.
- Assisted in preparing comprehensive project reports detailing insulation specifications, material usage, and overall performance metrics.
- Performed accurate material takeoffs, enabling efficient project planning and cost estimation.
- Worked closely with other trades on construction sites such as electricians, welders, and pipefitters to ensure seamless coordination during the insulation process.
- Measured and cut insulation for covering surfaces using tape measures, handsaws and scissors.
- Applied, removed and repaired insulation on industrial equipment, pipes or other mechanical systems such as heat exchangers, tanks and vessels to help control noise and maintain temperatures.
- Enhanced client satisfaction by consistently delivering top-notch workmanship and maintaining clear communication throughout the project lifecycle.
Education
Bachelor of Science - Construction Management
The University of Texas At Arlington
Arlington, TX05.2026
Associate of Applied Science - HVAC Installation And Repair
Dallas College
Lancaster, TX05.2019
Skills
- Fiber Optic Splicing
- Hand-tool proficiency
- Customer service experience
- Management experience
- Hardware Installation
- Superior troubleshooting skills
- Equipment Troubleshooting
- Dispute Resolution
- Mathematical Aptitude
- Troubleshooting and repair
- Installation and maintenance
- Installing equipment
- Equipment safety
- Safety practices
- Educating customers
- VoIP Systems
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Team Collaboration
- Data cabling installation
- Time management abilities
- Professionalism
- Goal Setting
- Router Installation and Optimization
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Test equipment operation
- Software Upgrades
- Troubleshooting systems
Affiliations
- CWA LOCAL 6215
Languages
Spanish
Native or Bilingual
Timeline
Premise Technician
AT&T
01.2023 - Current
Mechanical Insulator
Arrow Insulation Co. INC
07.2013 - 12.2022
Bachelor of Science - Construction Management
The University of Texas At Arlington
Associate of Applied Science - HVAC Installation And Repair
Dallas College