Bridgemary Alvarado Hernandez
Ludowici,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
HVAC Assistant
Century Contractors Inc
Matthews, North Carolina
09.2023 - 06.2024
- Adjusted thermostats to ensure desired temperatures were maintained in designated areas.
- Tested electrical circuits, motors, controls, safety devices and other components of the HVAC system.
- Assisted in installing, repairing and maintaining HVAC systems.
- Operated tools like drills, saws, safely during installation or repair works.
- Installed new ductwork according to plans and specifications provided by engineers or contractors.
- Worked closely with technicians in order to complete assigned tasks efficiently.
- Checked air flow through vents for proper distribution of conditioned air throughout premises.
- Installed insulation materials around pipes, ducts and other components of the HVAC system.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Patient Service Representative
Diversity Health Center
Hinesville, Georgia
03.2022 - 09.2023
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Provided customer service by answering patient questions and addressing concerns.
- Maintained accurate records of services provided during each visit or procedure.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Consulted with customers to resolve service and billing issues.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Translated documents from English to Spanish and vice versa for various clients.
Attendance Clerk
Forest Park Elementary School
Boynton Beach, Florida
04.2021 - 03.2022
- Checked and recorded students attendance, including tardiness, absences and vacation time.
- Greeted students, parents, and visitors entering the school.
- Organized and maintained student records.
- Assisted with enrollment of new students.
- Coordinated special events including parent-teacher conferences and open houses.
- Collected payments from parents for field trips or other activities.
- Planned meetings with faculty members to discuss upcoming activities or initiatives.
- Monitored attendance records and updated daily logs accordingly.
- Scheduled appointments for parents, teachers, and administrators.
- Answered incoming calls in a timely manner and directed them appropriately.
- Managed school website content updates on a regular basis.
- Responded promptly to inquiries from students, staff members, parents or visitors regarding policies or procedures.
- Processed incoming mail, packages, and deliveries in a timely manner.
- Assisted with scheduling of classes for each semester according to need.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Education
High School Diploma -
San Lázaro
San Juan Puerto RicoSkills
- Fluent Bilingualism
- Strong vocabulary skills
- Excellent Listening Abilities
- Account updating
- Scheduling
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling
- Appointment Scheduling
- Senior leadership support
- Follow-up skills
Timeline
HVAC Assistant
Century Contractors Inc
09.2023 - 06.2024
Patient Service Representative
Diversity Health Center
03.2022 - 09.2023
Attendance Clerk
Forest Park Elementary School
04.2021 - 03.2022
High School Diploma -
San Lázaro