Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Anderson

Woodsboro,MD

Summary

Detail-oriented professional with extensive experience in dive operations management. Strong background in emergency response and equipment maintenance, ensuring safety and compliance. Committed to fostering teamwork and delivering exceptional customer experiences.

Dedicated professional with proven expertise in enhancing customer satisfaction and safety standards. Strong communication and problem-solving skills contribute to effective teamwork and operational success.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellence in decision-making abilities.

Overview

25
25
years of professional experience

Work History

PADI Dive Master on Crew Vessel

Salty Dog Diving LLC
Beaufort, NC
03.2025 - Current
  • Guided divers through safe and enjoyable underwater experiences.
  • Conducted pre-dive briefings to ensure understanding of safety protocols.
  • Assisted in equipment maintenance and inspections for optimal performance.
  • Monitored diver activities to ensure adherence to safety standards.
  • Provided training and support to novice divers during certification courses.
  • Developed engaging dive plans tailored to diverse skill levels and interests.
  • Collaborated with team members to enhance customer service and dive operations.
  • Facilitated post-dive discussions, gathering feedback for continuous improvement.
  • Enhanced customer satisfaction through personalized attention to individual needs, resulting in increased repeat bookings.
  • Performed routine maintenance on diving equipment, ensuring reliability during dives and prolonging its lifespan.
  • Collaborated with other PADI Dive Masters, sharing best practices for improved dive operations and customer experience.
  • Actively participated in marine conservation initiatives such as reef clean-ups or coral restoration projects in collaboration with local organizations.
  • Organized successful dive events, coordinating logistics and providing engaging activities for participants of all levels.
  • Assisted instructors with training courses, reinforcing key concepts and monitoring student progress for optimal results.
  • Continuously updated personal diving knowledge and skills through professional development opportunities, ensuring adherence to industry best practices and maintaining high-quality service standards.
  • Increased overall dive group satisfaction with effective communication of expectations and guidelines.
  • Provided exceptional underwater experiences for divers, tailoring dive plans based on skill level and interests.
  • Conducted detailed site assessments, ensuring safe and enjoyable dives while minimizing environmental impact.
  • Planned and executed specialty dives for experienced clients, increasing customer retention and loyalty.
  • Mentored novice divers, fostering a supportive learning environment that led to enhanced skills and confidence.
  • Improved diver safety by implementing thorough pre-dive briefings and equipment checks.
  • Conducted comprehensive risk assessments before each dive trip resulting in a reduction of incidents involving both divers and marine life.
  • Contributed to the growth of the dive center''s clientele by delivering excellent customer service and promoting positive word-of-mouth referrals.
  • Maintained and checked diving equipment for functionality and safety.
  • Used diver helpers, diving suits and other scuba gear properly and safely to aid in successful diving operations.
  • Exercised impeccable risk management with regular revisions to safety protocol.
  • Removed trash and pollution from sea, depending on location and need.
  • Assessed Dive sites/ Wrecks related structures for industry personnel with accuracy and caution.
  • Reviewed all emergency procedures before each dive and followed safety protocols to protect team members.
  • Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards.
  • Remained calm and focused, even during stressful or intense diving situations.
  • Checked and maintained diving equipment such as helmets, air tanks or gauges.
  • Discussed equipment failures and medical problems arising during dives.
  • Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
  • Took appropriate safety precautions such as monitoring dive lengths and depths.
  • Was the first diver in the water to connect our vessels anchor into the shipwreck/ dive site (could also have been rock ledges we were anchored up to
  • Once vessel was secured to the wreck/dive site I would surface to the vessel and give the dive report which included the visibility, temperature of the water, what was to be seen (Sharks, Fish, Coral, etc.) Current of the water, and where we were anchored to in the wreck.
  • Maintained accurate records of diver qualifications and certifications.

General Manager

SOS Diving LLC
Eldersburg, MD
09.2025 - 01.2026
  • Oversaw daily operations to ensure efficiency and compliance with safety regulations.
  • Managed team schedules to optimize resource allocation and enhance productivity.
  • Developed training programs for staff, focusing on safety protocols and operational excellence.
  • Implemented process improvements that streamlined workflow and increased service delivery speed.
  • Analyzed customer feedback to identify areas for service enhancement and employee training needs.
  • Cultivated a positive work environment through effective communication and team-building activities.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and implemented strategies to increase sales and profitability.
  • Coordinated equipment maintenance schedules to minimize downtime and extend asset life.
  • Scheduled Classes for all Scuba Instructors and ensured they had class sizes that were appropriate for their class of instruction.
  • Worked with vendors for special orders per customers requests.

Server

Captains Table
Morehead City, NC
06.2012 - 09.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Managed multiple tables efficiently during peak hours, maintaining a high level of service quality.
  • Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
  • Trained new servers on menu knowledge and customer interaction techniques for improved performance.
  • Implemented upselling strategies, enhancing overall dining experience and increasing revenue opportunities.
  • Resolved customer complaints promptly, fostering a positive dining environment and loyalty.
  • Monitored dining area cleanliness, contributing to health standards and enhancing guest comfort.
  • Assisted in inventory management, ensuring adequate stock levels for smooth restaurant operations.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Mate on Scuba Diving Vessel Outrageous Diving LLC

Outrageous Diving LLC
Beaufort, NC
03.2024 - 08.2025
  • Assisted in conducting safety briefings and equipment checks for diving operations.
  • Coordinated daily dive schedules, ensuring optimal team efficiency and resource allocation.
  • Oversaw maintenance of diving equipment, enhancing operational readiness and safety compliance.
  • Supervised loading and unloading operations of scuba tanks and dive equipment efficiently time significantly.
  • Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
  • Conducted regular drills to maintain proficiency in essential skills such as firefighting, life-saving techniques, and damage control procedures.
  • Adhered to laws and regulations based on voyage locations.

Owner/Operator

Anderson Cleaning
Newport, NC
02.2019 - 08.2025
  • Managed daily operations, ensuring high-quality cleaning standards and customer satisfaction.
  • Trained and supervised staff, enhancing team performance and service delivery.
  • Developed efficient scheduling systems to optimize workforce allocation and minimize downtime.
  • Implemented quality control measures, resulting in improved service consistency and client retention.
  • Established strong relationships with clients through personalized service and prompt communication.
  • Oversaw inventory management, ensuring adequate supplies for operational needs while minimizing waste.
  • Streamlined billing processes, enhancing accuracy and expediting revenue collection cycles.
  • Conducted market research to identify new business opportunities and expand service offerings effectively.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior cleaning services to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.

Store Associate

Discovery Diving
Beaufort, NC
09.2019 - 11.2021
  • Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
  • Maintained inventory accuracy through regular stock checks and replenishment efforts.
  • Operated point-of-sale systems efficiently, processing transactions and managing cash register operations.
  • Collaborated with team members to enhance store layout, improving customer flow and accessibility.
  • Trained new staff on operational procedures, fostering a knowledgeable workforce.
  • Implemented merchandising strategies to promote seasonal products and drive sales initiatives.
  • Monitored product quality and presentation standards, addressing issues promptly to maintain store image.
  • Developed strong relationships with repeat customers, enhancing loyalty and retention through personalized service.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Booked Charters for the three vessels we maintained on our docks.
  • Maintained dock log books for customers renting slips on our docks.
  • Ensured opening and closing duties were completed.
  • Made sure each vessel had the number of tanks for each diver attending a dive day on their vessel.
  • Ensured each diver that needed rental gear was set for success for their dive day on our vessels.
  • Had accurate logs and checked diver certifications for each vessel who was going out with guests on their charter that day.
  • Booked hotel rooms and Bunk House stays that the Dive Center rents out for guests.
  • Maintained accurate records of guests who booked charters with one of the vessels and were unable to dive on a certain day due to inclement weather; these records were used to either refund the guest their money back or offer them another day on one of our vessels.

Screen Printer/Embroidery Assistant

Boardwalk Screen Printing
Morehead City, NC
04.2011 - 09.2012
  • Operated and maintained screen printing machinery to ensure consistent quality of prints.
  • Prepared screens and materials for production runs, adhering to specifications and timelines.
  • Collaborated with design team to optimize artwork layouts for efficient printing processes.
  • Trained new staff on equipment operation, safety protocols, and production techniques.
  • Oversaw quality control checks throughout production to maintain high standards of output.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Managed inventory of supplies, ensuring timely procurement and minimizing waste during operations.
  • Improved customer satisfaction with timely order fulfillment and consistent print quality.
  • Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
  • Installed and repositioned screen printing plates and pressure roles.
  • Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
  • Set up two printing machines daily and maintaining functional and clean workspace.
  • Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
  • Prepared, mixed and loaded screen ink.
  • Performed quality checks and dried, folded and packed completed articles.
  • Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
  • Cleaned, adjusted and repaired screen printing machines.
  • Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
  • Reduced waste by closely monitoring ink usage, screen condition, and print consistency during production runs.
  • Streamlined production process by effectively managing ink mixing, color matching, and screen preparation.
  • Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
  • Copied customer designs and translated to functional print screens.
  • Demonstrated adaptability with proficiency in both manual and automatic press operations while maintaining consistent quality across all projects.
  • Printed thousands custom designs.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Collaborated with design team to ensure accurate reproduction of client artwork for screen printing projects.
  • Maximized machine performance through routine calibration of squeegee pressure, angle adjustments, off-contact settings.
  • Supported inventory management efforts by tracking supplies usage and submitting timely reordering requests as needed.
  • Streamlined screen preparation process for improved efficiency, reducing setup times significantly.
  • Contributed to significant increase in repeat business by delivering exceptional quality and customer service.
  • Reduced waste by optimizing ink usage and reclaiming screens after each project.
  • Increased team productivity with implementation of new scheduling system to manage print jobs more effectively.
  • Played key role in workshop's capacity expansion by efficiently managing setup of additional printing stations.
  • Enhanced print quality by meticulously mixing inks and testing print samples before full production runs.
  • Optimized drying process for faster turnaround times without compromising print quality.
  • Conducted thorough quality checks to minimize errors and ensure that final products met stringent quality standards.
  • Customized printing techniques for unique client requests, experimenting with materials and methods to achieve desired outcomes.
  • Changed equipment controls to meet heat, speed and tension requirements.
  • Maintained equipment with regularly scheduled cleaning and oiling, and repaired or replaced worn or defective parts.
  • Monitored equipment and cloth entering and exiting processing area to prevent and quickly resolve issues.
  • Operated machines and equipment to process finished fabric, thread and other textiles.
  • Conducted machine test runs and prepared machines for operation and proper function.
  • Monitored equipment operation and adjusted controls to meet specified heat, tension and speed requirements.
  • Notified supervisors or mechanics of equipment malfunctions.
  • Set up dyeing machines for production and conducted test runs to check operation.
  • Recorded production information such as temperature readings, fabric tensions and machine speeds.
  • Observed equipment display screens and control panels identify malfunctions.
  • Reviewed display and control panel information to determine root causes of equipment problems.
  • Started and controlled machines and equipment to process and finish fabric or other textile goods.
  • Monitored factors such as temperatures and dye flow rates to verify specified ranges.
  • Operated embroidery machines to produce high-quality designs efficiently.
  • Collaborated with design team to ensure accurate implementation of client specifications.
  • Maintained equipment by performing routine inspections and troubleshooting issues.
  • Organized and managed inventory of threads, fabrics, and supplies for optimal workflow.
  • Performed counting and inspection of products during sewing process.
  • Sewed or assembled fabric or hardware.
  • Maximized machine productivity by performing routine maintenance, troubleshooting issues, and making necessary repairs promptly.
  • Ensured high-quality finished products by meticulously inspecting completed embroideries for accuracy and consistency.
  • Increased efficiency in the embroidery process by maintaining and organizing embroidery machines and tools regularly.
  • Contributed to a positive work environment by assisting colleagues with tasks when needed, promoting teamwork.
  • Promoted a safe working environment by adhering to safety protocols when operating machinery or handling potentially hazardous materials like sharp needles or chemicals used in fabric treatments.
  • Assisted with embroidery digitizing tasks, converting artwork into stitch files compatible with embroidery machines, ensuring accurate and efficient production of designs.
  • Met or exceeded monthly productivity goals and contributed significantly to department goals.
  • Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
  • Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
  • Operated multi-head sewing machines to produce embroidered items according to customer specifications.
  • Programmed embroidery machines for order production.

Server

Longhorn Steakhouse
Morehead City, NC
09.2010 - 10.2011
  • Provided exceptional customer service in high-volume dining environment.
  • Coordinated order delivery and maintained accurate food presentation standards.
  • Trained new staff on menu knowledge and service protocols.
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed multiple tables efficiently during peak hours, maintaining a high level of service quality.
  • Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
  • Implemented upselling strategies, enhancing overall dining experience and increasing revenue opportunities.
  • Resolved customer complaints promptly, fostering a positive dining environment and loyalty.
  • Monitored dining area cleanliness, contributing to health standards and enhancing guest comfort.
  • Assisted in inventory management, ensuring adequate stock levels for smooth restaurant operations.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Brandy's Pancake and Waffle House
Morehead City, NC
03.2007 - 11.2010
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Managed cash register operations, ensuring accurate transactions and balancing at end of shifts.
  • Resolved customer complaints efficiently, enhancing overall dining experience satisfaction.
  • Implemented best practices for cleanliness and organization within dining area.
  • Oversaw daily inventory of supplies, optimizing stock levels for operational efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Provided exceptional customer service in high-volume dining environment.
  • Coordinated order delivery and maintained accurate food presentation standards.
  • Trained new staff on menu knowledge and service protocols.
  • Supported needs of four person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Skipper's Cove
Atlantic Beach, NC
03.2007 - 09.2010
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of four- person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Managed cash register operations, ensuring accurate transactions and balancing at end of shifts.
  • Resolved customer complaints efficiently, enhancing overall dining experience satisfaction.
  • Implemented best practices for cleanliness and organization within dining area.
  • Oversaw daily inventory of supplies, optimizing stock levels for operational efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Provided exceptional customer service in high-volume dining environment.
  • Coordinated order delivery and maintained accurate food presentation standards.
  • Trained new staff on menu knowledge and service protocols.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Correctional Officer

Pamlico Correctional Institution
Bayboro, NC
09.2004 - 09.2008
  • Monitored inmate behavior to maintain safety and security within facility.
  • Conducted routine inspections of cells and common areas to ensure compliance with regulations.
  • Implemented conflict resolution strategies to de-escalate tense situations among inmates.
  • Collaborated with staff to develop and enforce operational protocols for daily activities.
  • Trained new officers on policies, procedures, and emergency response techniques.
  • Managed inmate movement during transportation to various locations within the institution.
  • Documented incidents thoroughly and accurately for reporting purposes and legal compliance.
  • Enhanced security measures by identifying vulnerabilities and suggesting improvements in protocols.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Streamlined inmate check-in and processing, increasing efficiency.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Bolstered team morale and cooperation through effective leadership and communication.
  • Contributed to policy development, ensuring alignment with best practices in corrections management.
  • Supported reentry programs that prepared inmates for successful integration into society.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Enhanced staff training programs, leading to improved operational standards.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
  • Improved compliance with state and federal regulations by updating and enforcing facility policies.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Investigated and responded to incidents of inmate misconduct.
  • Assisted in intake and release of inmates.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Responded to inquiries from inmates and other members of public.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Interviewed inmates to obtain information and evidence.
  • Administered drug tests to inmates.
  • Coordinated with other law enforcement personnel to exchange information.

Screen Printer/ Engraver

New Bern Sporting Goods
New Bern, NC
03.2003 - 10.2004
  • Operated screen printing machinery to produce high-quality apparel designs.
  • Prepared screens and inks for various printing techniques, ensuring consistent quality.
  • Oversaw production schedules, optimizing workflow to meet tight deadlines.
  • Mentored junior staff on equipment operation and printing processes, enhancing team efficiency.
  • Implemented quality control measures to minimize defects and improve output reliability.
  • Collaborated with design team to ensure accurate reproduction of artwork specifications.
  • Analyzed production data to identify areas for process improvement and cost reduction.
  • Set up one printing machine daily and maintaining functional and clean workspace.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally, ensuring repeat business.
  • Achieved consistent client praise for ability to replicate complex designs with high fidelity.
  • Achieved high rate of on-time project completion, carefully coordinating with production team and managing workflow.
  • Developed troubleshooting guide for common printing issues, reducing downtime and maintaining production flow.
  • Enhanced workshop organization, introducing inventory management system for better tracking of supplies and equipment.
  • Examined products to identify defects and variations from coloring and other processing standards and tested solutions used to process textile goods to detect defects.
  • Inspected products to identify quality issues such as defects or discoloration.
  • Operated engraving machines to produce high-quality designs on various materials.
  • Maintained equipment to ensure optimal performance and reduce downtime.
  • Developed customized engraving solutions based on customer specifications.
  • Conducted quality checks to ensure precision and adherence to design standards.
  • Assisted in inventory management of engraving supplies and tools.
  • Implemented process improvements that enhanced engraving turnaround times.
  • Achieved increased productivity by implementing time management strategies and prioritizing tasks effectively during busy periods.
  • Managed inventory of supplies and equipment, reducing waste and ensuring availability for all incoming projects.
  • Streamlined the engraving process through continuous improvement of techniques and incorporation of new technologies.
  • Demonstrated versatility in various engraving methods including laser, rotary, hand-engraving techniques for diverse results based on project requirements.
  • Assisted customers with material selection for their projects by providing expert guidance on suitability based on intended use.
  • Delivered exceptional customer service through effective communication, listening attentively to client concerns, and addressing issues promptly.
  • Exceled in engraving a wide range of materials including metal, glass, wood, and plastic to meet diverse client needs.
  • Improved workshop efficiency by organizing tools and materials systematically, allowing for quick access and reduced downtime.
  • Maintained a safe working environment by adhering to safety protocols and properly handling hazardous materials during the engraving process.
  • Developed a reputation for precision in detailed, intricate engravings that resulted in numerous repeat customers and referrals.
  • Safeguarded company assets by conducting routine maintenance checks on equipment to prevent breakdowns or malfunctions during critical work hours.
  • Increased client satisfaction with personalized engravings by accurately interpreting their specific requests and preferences.
  • Enhanced engraving quality by meticulously following design specifications and consistently maintaining equipment.
  • Put final products together and efficiently organized items and packaging for shipment.
  • Used machines to engrave customer items with desired wording and images.
  • Kept work areas organized, clean and free of hazards, promoting consistent productivity.
  • Measured and computed dimensions of lettering, designs or patterns to be engraved.
  • Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
  • Improved customer satisfaction with timely order fulfillment and consistent print quality.
  • Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
  • Installed and repositioned screen printing plates and pressure roles.
  • Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
  • Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
  • Prepared, mixed and loaded screen ink.
  • Performed quality checks and dried, folded and packed completed articles.
  • Cleaned, adjusted and repaired screen printing machines.
  • Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
  • Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
  • Reduced waste by closely monitoring ink usage, screen condition, and print consistency during production runs.
  • Streamlined production process by effectively managing ink mixing, color matching, and screen preparation.
  • Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
  • Copied customer designs and translated to functional print screens.
  • Demonstrated adaptability with proficiency in both manual and automatic press operations while maintaining consistent quality across all projects.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Collaborated with design team to ensure accurate reproduction of client artwork for screen printing projects.
  • Maximized machine performance through routine calibration of squeegee pressure, angle adjustments, off-contact settings.
  • Supported inventory management efforts by tracking supplies usage and submitting timely reordering requests as needed.
  • Streamlined screen preparation process for improved efficiency, reducing setup times significantly.
  • Contributed to significant increase in repeat business by delivering exceptional quality and customer service.
  • Reduced waste by optimizing ink usage and reclaiming screens after each project.
  • Enhanced print quality by meticulously mixing inks and testing print samples before full production runs.
  • Optimized drying process for faster turnaround times without compromising print quality.
  • Conducted thorough quality checks to minimize errors and ensure that final products met stringent quality standards.
  • Changed equipment controls to meet heat, speed and tension requirements.
  • Maintained equipment with regularly scheduled cleaning and oiling, and repaired or replaced worn or defective parts.
  • Monitored equipment and cloth entering and exiting processing area to prevent and quickly resolve issues.
  • Operated machines and equipment to process finished fabric, thread and other textiles.
  • Conducted machine test runs and prepared machines for operation and proper function.
  • Monitored equipment operation and adjusted controls to meet specified heat, tension and speed requirements.
  • Notified supervisors or mechanics of equipment malfunctions.
  • Recorded production information such as temperature readings, fabric tensions and machine speeds.
  • Observed equipment display screens and control panels identify malfunctions.
  • Reviewed display and control panel information to determine root causes of equipment problems.
  • Started and controlled machines and equipment to process and finish fabric or other textile goods.
  • Monitored factors such as temperatures and dye flow rates to verify specified ranges.

Server

Applebee's Grill + Bar
New Bern, NC
07.2002 - 09.2003
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Managed cash register operations, ensuring accurate transactions and balancing at end of shifts.
  • Resolved customer complaints efficiently, enhancing overall dining experience satisfaction.
  • Implemented best practices for cleanliness and organization within dining area.
  • Oversaw daily inventory of supplies, optimizing stock levels for operational efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Provided exceptional customer service in high-volume dining environment.
  • Coordinated order delivery and maintained accurate food presentation standards.
  • Trained new staff on menu knowledge and service protocols.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Store Associate/Service Deli Clerk

River Bend Market
New Bern, NC
04.2001 - 11.2002
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
  • Operated point-of-sale system efficiently, processing transactions and handling cash accurately.
  • Collaborated with team members to ensure store cleanliness and adherence to safety standards.
  • Implemented process improvements that streamlined checkout operations, reducing wait times for customers.
  • Monitored sales floor for inventory levels, proactively restocking items to meet customer demand.
  • Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Prepared and packaged deli products to ensure freshness and quality.
  • Assisted customers with product selection, providing knowledgeable recommendations.
  • Maintained cleanliness and organization of the deli counter to comply with health standards.
  • Operated slicers and scales efficiently for accurate portioning of meats and cheeses.
  • Collaborated with team members to streamline workflow during peak hours.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Developed new sandwich recipes that increased customer interest and sales volume.
  • Trained new staff on best practices for food safety and service excellence.
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
  • Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
  • Educated customers on various deli products, enhancing their shopping experience.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Assisted in inventory management, reducing waste and improving overall product availability.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Collaborated with team members to meet daily sales goals and drive overall store success.
  • Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
  • Learned other teammates' work tasks to train as backup.
  • Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
  • Implemented creative merchandising strategies to attractively showcase deli products, driving sales growth.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Streamlined processes for faster service by pre-slicing popular deli meats during downtimes.
  • Prepared custom sandwich orders for customers, resulting in an increase of repeat business.
  • Received payment via cash, check, card, or mobile payment and processed promptly, resulting in 100% accuracy rate.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Consistently met or exceeded department sales targets through effective upselling techniques.
  • Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Observed customer purchases in line and differentiated between standard portions.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Certification - Ice Diver

PADI America
Woodsboro, MD
02-2026

Certification - Full Face Mask Diver

PADI America
Woodsboro, MD
02-2026

Captains License- 25 Gross Tonnage - United States Coast Guard Merchant Mariner License

Carteret Community College
Morehead City, NC
08-2025

Certification - Care For Children With AED Instructor

PADI America
Beaufort, NC
07-2025

Certification - Emergency First Response Instructor

PADI America
Beaufort, NC
07-2025

Certification - Dry Suit Diver

PADI America
Woodsboro, MD
05-2025

Certification - Divemaster

PADI America
Woodsboro, MD
05-2025

Certification - TEC 40 CCR Hollis Prism Diver (Rebreather)

PADI America
Beaufort, NC
04-2025

Certification - Mermaid

PADI America
Beaufort, NC
09-2024

Certification - Public Safety Diver Surface Support Specialist

PADI America
Beaufort, NC
08-2024

Certification - Public Safety Diver

PADI America
Beaufort, NC
08-2024

Certification - Rescue Diver

PADI America
Beaufort, NC
07-2024

Certification - Enriched Air Diver

PADI America
Beaufort, NC
11-2020

Certification - Advanced Open Water

PADI America
Beaufort, NC
07-2019

Certification - Scuba Diving Open Water Certification

PADI America
Beaufort, NC
06-2019

Certification - Correctional Officer Training

Correctional Officer Basic Training
Greenville, NC
05-2003

High School Diploma -

New Bern High School
New Bern, NC
06-2002

Skills

  • Effective communication
  • Customer Service-oriented
  • Public speaking confidence
  • First aid training
  • CPR certified
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Interpersonal communication
  • First Aid/CPR

Timeline

General Manager

SOS Diving LLC
09.2025 - 01.2026

PADI Dive Master on Crew Vessel

Salty Dog Diving LLC
03.2025 - Current

Mate on Scuba Diving Vessel Outrageous Diving LLC

Outrageous Diving LLC
03.2024 - 08.2025

Store Associate

Discovery Diving
09.2019 - 11.2021

Owner/Operator

Anderson Cleaning
02.2019 - 08.2025

Server

Captains Table
06.2012 - 09.2025

Screen Printer/Embroidery Assistant

Boardwalk Screen Printing
04.2011 - 09.2012

Server

Longhorn Steakhouse
09.2010 - 10.2011

Server

Brandy's Pancake and Waffle House
03.2007 - 11.2010

Server

Skipper's Cove
03.2007 - 09.2010

Correctional Officer

Pamlico Correctional Institution
09.2004 - 09.2008

Screen Printer/ Engraver

New Bern Sporting Goods
03.2003 - 10.2004

Server

Applebee's Grill + Bar
07.2002 - 09.2003

Store Associate/Service Deli Clerk

River Bend Market
04.2001 - 11.2002

Certification - Ice Diver

PADI America

Certification - Full Face Mask Diver

PADI America

Captains License- 25 Gross Tonnage - United States Coast Guard Merchant Mariner License

Carteret Community College

Certification - Care For Children With AED Instructor

PADI America

Certification - Emergency First Response Instructor

PADI America

Certification - Dry Suit Diver

PADI America

Certification - Divemaster

PADI America

Certification - TEC 40 CCR Hollis Prism Diver (Rebreather)

PADI America

Certification - Mermaid

PADI America

Certification - Public Safety Diver Surface Support Specialist

PADI America

Certification - Public Safety Diver

PADI America

Certification - Rescue Diver

PADI America

Certification - Enriched Air Diver

PADI America

Certification - Advanced Open Water

PADI America

Certification - Scuba Diving Open Water Certification

PADI America

Certification - Correctional Officer Training

Correctional Officer Basic Training

High School Diploma -

New Bern High School

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Bridget Anderson