Bridget Berry
Summary
Dynamic team leader with a proven track record at FamilyCare Health Centers, excelling in team motivation and conflict resolution. Leveraged strong attention to detail to enhance referral processes, ensuring seamless patient transitions. Recognized for fostering collaboration and empowering staff, driving performance improvements in a high-volume environment.
Overview
17
17
years of professional experience
Work History
Team Leader - Referral Department
FamilyCare Health Centers
10.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Referral Coordinator
FamilyCare Health
06.2020 - 10.2023
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Front Office Supervisor
FamilyCare Health Centers
10.2008 - 06.2020
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
Hurricane High School
Hurricane, WVSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader - Referral Department
FamilyCare Health Centers
10.2023 - Current
Referral Coordinator
FamilyCare Health
06.2020 - 10.2023
Front Office Supervisor
FamilyCare Health Centers
10.2008 - 06.2020
Hurricane High School
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