Bridget Burmeister
Sheldon,WI
Summary
Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Demonstrated ability to take on additional responsibilities to achieve team goals. Seeking a full-time position that offers professional challenges and utilizes strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Contact Center Associate
Webster Bank
10.2023 - Current
- Exceeded customer expectations by going above and beyond in providing exceptional service, leading to recognition from both supervisors and peers.
- Enhanced team performance by consistently meeting and exceeding contact center KPIs.
- Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
- Acted as a liaison between customers and various departments, facilitating communication to resolve complex issues effectively.
- Improved customer satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Reduced average handle time with efficient call handling techniques, resulting in higher productivity.
- Assisted customers with account-related issues, leading to increased loyalty and retention rates.
- Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
- Provided exceptional customer service, resulting in positive feedback from clients and management alike.
- Handled escalated calls professionally, ensuring customer concerns were addressed appropriately and resolved promptly.
- Experience with order processing systems as well as creating and managing SOPS to manage internal workflows and customer support processes.
Massage Therapist
Gentry Massage
Sheldon , WI
03.2017 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
Customer Service Representative
Jeld-Wen Windows & Doors
Hawkins, WI
10.2005 - 09.2008
- Exceeded customer expectations by going above and beyond in providing exceptional service, leading to recognition from both supervisors and peers.
- Enhanced team performance by consistently meeting and exceeding contact center KPIs.
- Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
- Acted as a liaison between customers and various departments, facilitating communication to resolve complex issues effectively.
- Improved customer satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Reduced average handle time with efficient call handling techniques, resulting in higher productivity.
- Assisted customers with account-related issues, leading to increased loyalty and retention rates.
- Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
- Provided exceptional customer service, resulting in positive feedback from clients and management alike.
- Handled escalated calls professionally, ensuring customer concerns were addressed appropriately and resolved promptly.
- Experience with order processing systems as well as creating and managing SOPS to manage internal workflows and customer support processes.
Education
Massage Therapist - Massage Therapy
Globe University
Eau Claire, WI03.2017
Skills
- Effective and Excellent Communication
- Goal Oriented
- Fast Learner
- Customer Service Focused
- Exceptionally Organized
- Sound Judgement
- Technically Inclined
- Adaptable
Timeline
Contact Center Associate
Webster Bank
10.2023 - Current
Massage Therapist
Gentry Massage
03.2017 - Current
Customer Service Representative
Jeld-Wen Windows & Doors
10.2005 - 09.2008
Massage Therapist - Massage Therapy
Globe University