Trenasia Brown

• Utilized CRM software proficiently for accurate documentation of customer interactions and follow-up actions.
• Collaborated with team members to share best practices for reducing hold times and improving first call resolution rates.
• Participated in ongoing training initiatives, staying up-to-date on industry trends and best practices for contact centers.
• Lowered average handle time by utilizing efficient call handling techniques.
• Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Assisted customers with inquiries about products and services via phone, email, and chat.
• Provided timely responses to customer questions and complaints in a professional manner.
• Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes & processed payments .

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.

Processed payments