Bridget Donlin
Stafford
Summary
Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Apheresis Tech 1
Gulf Coast Regional Blood Center
Houston, TX
10 2023 - Current
- Demonstrates adaptability by effectively performing blood draws on diverse patient populations, including geriatric, and challenging cases.
- Tracks collected specimens by initialing, dating, and noting times of collection.
- Labels transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completes proper sanitation and cleaning of equipment and work areas between patients.
- Improves donor comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reduces contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Actively engages with donors to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Maintains a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Promotes a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Conducts venipuncture and other CT procedures.
Driver
Uber
11.2021 - 03.2025
- A self-sufficient, private driver offering services to customers anytime
CEO
Bridget’s Cleaning Services
07.2018 - 11.2022
- Customer Service, growing client base, setting appointments, maintaining schedules, organizing advertising, closely monitoring inventory and expenses
- Responsible for providing basic housekeeping duties such as vacuuming, dusting, mopping, cleaning windows, and scouring bathrooms
- Knowledge of using a variety of chemicals, disinfectants, and machines to clean
Pet Host
Petsuites Missouri City
05.2021 - 11.2021
- Provide impeccable customer service by following our Service Foundation principles
- You will ensure that each customer is treated with respect and dignity to develop and maintain strong relationships
- Answer all incoming calls, respond to voicemails and emails
- Make boarding reservations, book grooming, training, and temperament test appointments
- Schedule daycare reservations
- Manage cash, check, and credit card transactions and reporting/reconciling
- Obtain all information related to a pet’s visit; ensure accuracy of all information
- This includes client information as well as pet information
- Input all information into resort computer systems
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
- Have general knowledge of all services offered at site and be able to provide solutions to the client’s needs
- Obtain vaccination records from veterinary offices and input into the computer
- Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity
- Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary
- Help initiate 'white glove' treatment to our best customers, i.e.
- Call best customers well before peak seasons to secure reservations before we are 'sold out'
- Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals
- Promptly address any uncomfortable situations with customers
- Ensure the facility meets or exceeds expectations with regards to cleanliness and safety
Assistant Store Manager
Barks 5th Avenue
12.2019 - 12.2020
Assistant Retreat Director
Massage Heights
04.2019 - 12.2020
Restaurant Manager
Subway
09.2011 - 09.2017
Education
Surgical Technology Degree -
Fortis College
Houston, TXAssociate of Applied Science - Nursing Prerequisites (not Complete)
Houston Community College
Houston, TX 08.2016 - 05.2018
High School Diploma -
Springville Griffith Institute
Springville, NYCertified and Licensed Phlebotomist -
Phlebotomy Training USA
Houston, TXSkills
- PHLEBOTOMY LICENSE
- MANAGEMENT EXPERIENCE
- CUSTOMER SERVICE
- POS KNOWLEDGE
- CHILD CARE
- INVENTORY MANAGEMENT
- MAKING SCHEDULES
- TRAINING EMPLOYEES
- CPR AND FIRST AID CERTIFICATION
Timeline
Driver
Uber
11.2021 - 03.2025
Pet Host
Petsuites Missouri City
05.2021 - 11.2021
Assistant Store Manager
Barks 5th Avenue
12.2019 - 12.2020
Assistant Retreat Director
Massage Heights
04.2019 - 12.2020
CEO
Bridget’s Cleaning Services
07.2018 - 11.2022
Associate of Applied Science - Nursing Prerequisites (not Complete)
Houston Community College
08.2016 - 05.2018
Restaurant Manager
Subway
09.2011 - 09.2017
Apheresis Tech 1
Gulf Coast Regional Blood Center
10 2023 - Current
Surgical Technology Degree -
Fortis College
High School Diploma -
Springville Griffith Institute
Certified and Licensed Phlebotomist -
Phlebotomy Training USA