Gladys Czebely
Houston,TX
Summary
Proactive and goal-oriented bilingual (Spanish) professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Phlebotomist/ Apheresis Tech 1
Gulf Coast Regional Blood Center
Houston, TX
05.2022 - 12.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Office Assistant
Affordable Chiropractia
Killeen, TX
04.2013 - 03.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Server
Cheddars Casual Cafe
McAllen, TX
11.2011 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Veterans Memorial High School
Mission, TXSouth Texas College
McAllen, TXPhlebotomy Technician Certificate. CPR/BLS
Smithwood Medical Institute
Houston, TX04.2022
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Specimen labeling procedures
- HIPAA
- Patient support
- Data entry
- Infection control
- Quality control
- Paperwork processing
- Recording data
- Hemoglobin testing
- Adaptable approach
- Medical office administration
- Medical records maintenance
- Staff management
- Communication
- Donor screening
- Sanitation and sterilization
- Multi-sample collection
- Sample labeling
- Therapeutic phlebotomy
- Time management
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Excellent communication
- Problem-solving
- Decision-making
- Certified in CPR/AED
- Multitasking
- Data confidentiality
- Team leader
- Active listening
- Staff collaboration
- Relationship building
- Appointment scheduling
Timeline
Phlebotomist/ Apheresis Tech 1
Gulf Coast Regional Blood Center
05.2022 - 12.2024
Office Assistant
Affordable Chiropractia
04.2013 - 03.2015
Server
Cheddars Casual Cafe
11.2011 - 11.2013
Veterans Memorial High School
South Texas College
Phlebotomy Technician Certificate. CPR/BLS
Smithwood Medical Institute