Summary
Overview
Work History
Education
Skills
Timeline
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Carlinda Brooks

Covington,GA

Summary

Accomplished Phlebotomist with a proven track record at Augusta Medical Center, enhancing patient care through expert venipuncture and compassionate communication. Skilled in specimen handling and HIPAA compliance, adeptness in patient confidentiality and data entry, coupled with a commitment to excellence, has consistently supported healthcare efficiency and patient satisfaction. Care-focused Phlebotomist bringing 1-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Overview

10
10
years of professional experience

Work History

Phlebotomist ( Lab Tech )

Augusta University Medical Center
03.2023 - 08.2024
  • 0 2Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Assisting with a hospital that have 520 bed territory

Provider Service Associate

Evolent Health
09.2018 - 01.2023
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Answering 60+ calls a day

Claims Specialist

State Farm
04.2014 - 08.2018
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Answering 60+ calls a day

Education

NHA Certified
Decatur, GA

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Butterfly needle technique
  • HIPAA Compliance
  • Patient confidentiality
  • Sample and specimen collection
  • Venipuncture Expertise
  • Data Entry
  • Capillary puncture
  • Blood culture collection

Timeline

Phlebotomist ( Lab Tech )

Augusta University Medical Center
03.2023 - 08.2024

Provider Service Associate

Evolent Health
09.2018 - 01.2023

Claims Specialist

State Farm
04.2014 - 08.2018

NHA Certified

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Carlinda Brooks