Bridget Engdahl
Stanwood,Wa
Summary
Motivated and result-oriented leader with a strong track record of success in operational management, seeking a challenging role that utilizes nearly nearly 15 years of industry knowledge and innate drive to achieve results. Eager to grow professionally within a forward-thinking organization and take on increased leadership responsibilities. Known for unparalleled productivity and efficient task completion. Possess specialized skills in inventory management, logistics coordination, and process improvement. Excel in leadership, communication, and problem-solving to enhance operational efficiency and team performance. Committed to driving continuous improvement and operational excellence in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy & Warehouse Operations Manager
Mochi Health
Kirkland, WA
06.2024 - 12.2024
- Managed core pharmacy workflows and optimized processes for efficient, safe, and accurate medication dispensing while overseeing inventory lifecycle, including procurement and distribution of pharmaceuticals and supplies.
- Optimized pharmacy workflow processes, resulting in a 25% increase in efficiency and a 20% reduction in patient medication delivery wait times.
- Collaborated with healthcare providers to optimize patient medication outcomes, leading to a 61% reduction in medication errors.
- Supervised, hired, trained, scheduled, and mentored a team of 32 staff, including pharmacists, technicians, and assistants, focusing on performance improvement and staff retention through a culture of accountability and continuous training.
Warehouse Operations & Inventory Supervisor
OptumRx
Woodinville, WA
11.2019 - 06.2024
- Managed inventory with advanced analytics and control systems, collaborated with Accounting and Supply Chain teams to optimize budgets and reduce waste by 88%.
- Maintained inventory accuracy above 99% through daily cycle counts and regular audits.
- Supervised and mentored a team of 22 inventory and production staff, enhancing team performance and operational efficiency.
- Implemented new technologies and process improvements, resulting in enhanced productivity and service delivery.
- Supervised maintenance planning, scheduling, cleaning and regulatory compliance for ISO Class 5 Cleanrooms.
- Ensured strict adherence to all federal, state, and local pharmacy laws and regulations (e.g., HIPAA, URAC, controlled substance laws, etc.) Implemented quality assurance programs to minimize errors.
- Ensured 100% regulatory adherence during all state and federal compliance audits by implementing rigorous protocols and documentation standards.
- Ensured high standards of patient care, managed and resolved customer complaints, and supported clinical services.
Pharmacy Operations Lead
McKesson
Everett
04.2016 - 10.2019
- Led team of production associates to consistently meet daily operational targets.
- Trained and onboarded new employees on work procedures, safety protocols, and quality standards.
- Communicated production goals, issues, and updates to team members and upper management to ensure alignment.
- Troubleshot production issues and collaborated with engineering and maintenance departments to implement effective solutions.
- Addressed and resolved workplace challenges and conflicts efficiently to maintain a productive work environment.
- Possessed a strong understanding of production equipment and machinery operation, and coordinated basic maintenance or repairs to minimize downtime.
Pharmacy Inventory Specialist
Skagit Valley Hospital
Mount Vernon
03.2013 - 05.2016
- Monitored stock levels and conducted regular cycle counts to maintain optimal inventory and prevent overstock or shortages.
- Handled prescription medications and supplies, including hazardous substances, while strictly adhering to safety protocols for compliance.
- High level of accuracy in inputting patient information, prescription orders, and inventory data into pharmacy management systems.
- Exceptional detail orientation, critical for ensuring accuracy in all tasks to prevent errors and ensure patient safety.
- Coordinated shipping/receiving and managed vendor relationships to ensure timely processing of purchase orders.
Education
Pharmacy Technician Training -
Skagit Valley Hospital & Optum Infusion
01-2016
High School Diploma -
Stanwood High School
Stanwood, WA06-2012
Skills
- Supply chain
- Inventory management
- Warehouse optimization
- ERP systems
- Stock control
- Process optimization
- Process improvement
- Performance management
- Data analysis
- Problem solving
- Leadership abilities
- Communication skills
Awards
- Super Hero Award - Optum Rx 2020, 2023
- Leadership Excellence - Optum Rx 2022
- Employee of the Year - McKesson 2018
- Employee of the Month - McKesson 2017
- Safety Committee Leader - McKesson 2016-2019, Optum Rx 2021-2024
- Excellence in Customer Service Award - Skagit Valley Hospital 2015
References
References and Letters of Recommendation are available upon request out of respect for privacy.
Languages
English
Full Professional
American Sign Language
Professional
Spanish
Elementary
Certification
Pharmacy Assistant License - VB60295218
Timeline
Pharmacy & Warehouse Operations Manager
Mochi Health
06.2024 - 12.2024
Warehouse Operations & Inventory Supervisor
OptumRx
11.2019 - 06.2024
Pharmacy Operations Lead
McKesson
04.2016 - 10.2019
Pharmacy Inventory Specialist
Skagit Valley Hospital
03.2013 - 05.2016
Pharmacy Technician Training -
Skagit Valley Hospital & Optum Infusion
High School Diploma -
Stanwood High School