Bridget Gapastione
Lake in The Hills,IL
Overview
4
4
years of professional experience
Work History
Server/Bartender
Gordy's Boathouse
05.2021 - Current
- Manage cash and credit transactions accurately, balancing daily receipts with precision.
- Resolve customer concerns and conflicts promptly and professionally, resulting in improved guest retention.
- Acquired comprehensive knowledge of the restaurant's menu offerings, enabling personalized recommendations based on customer preferences and dietary restrictions.
- Effectively upsold menu items and promoted daily specials, contributing to a 15% increase in sales.
- Crafted and served a wide range of cocktails, adhering to recipe standards and maintaining a clean and organized bar area.
Bartender/Server/Banquet Captain
The Club, Old Hawthorne
06.2020 - 07.2023
- Provided an unparalleled level of customer service to exceed customer satisfaction and have a 100% customer return rate.
- Served over 50 customers and over 80+ drinks daily.
- Monitored sales at the end of each shift in order to surpass the 'quota' of the day.
- Managed servers, bartenders, cooks, dishwashers, and kitchen helpers during large events.
- Trained new team members on the proper operation of the POS system and cash handling procedures.
- Managed the set-up and breakdown of banquet events.
LTL Operations Coordinator Intern
Coyote Logistics
05.2022 - 08.2022
- Maintained customer relationships with the intent to increase growth and success.
- Focused on servicing the customer's needs and actively worked to obtain more volume, profitability, and revenue.
- Monitored, updated, and reported on the status of current and rolled loads.
- Performed rate audits, overlooked invoices, and updated incidents in the computer system.
- Compiled weekly reports detailing progress on assigned projects.
- Generated valuable ideas that contributed to easier access for our customers to obtain certain documentation about a load.
Education
Bachelor of Science (B.S.) in Finance and Banking -
University of Missouri
Columbia, MO07.2023
Bachelor of Science (B.S.) in Real Estate -
University of Missouri
Columbia, MO07.2023
Skills
- Critical Thinking
- Motivational Leadership
- Analytical Thinking
- Spreadsheet Tracking
- Client Relations
- Supply Chain Operations
- Warehousing Processes
- Cost Control
- Sales Techniques
Volunteer Experience
- Student Volunteer, Special Olympics Missouri, Columbia, Missouri, 07/01/2023
- Volunteer, Unknown, Unknown, 12/01/2022 - 06/01/2023, Provided support and assistance with additional tasks and special projects.
- Developed strong working relationships with personnel and peers.
Timeline
LTL Operations Coordinator Intern
Coyote Logistics
05.2022 - 08.2022
Server/Bartender
Gordy's Boathouse
05.2021 - Current
Bartender/Server/Banquet Captain
The Club, Old Hawthorne
06.2020 - 07.2023
Bachelor of Science (B.S.) in Finance and Banking -
University of Missouri
Bachelor of Science (B.S.) in Real Estate -
University of Missouri
Similar Profiles
Ra Ann RomaRa Ann Roma
Bartender at Gordy's CasinoBartender at Gordy's Casino
Jesika E. WilsonJesika E. Wilson
Food Runner/Hostess/Busser at Gordy's Boat HouseFood Runner/Hostess/Busser at Gordy's Boat House
Scott HenryScott Henry
General Manager/Salesperson at Gordy's Lake Country MarineGeneral Manager/Salesperson at Gordy's Lake Country Marine