Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Websites
Affiliations
Timeline
Open To Work
Hi, I’m

Erin Gallagher

Westland,MI

Work Preference

Job Search Status

Open to work

Desired Job Title

Behavioral Health AssistantNeuro TechnicianBehavioral Health TechnicianPatient Care TechnicianResearch Assistant

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Westland, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementPersonal development programsHealthcare benefits4-day work weekTeam Building / Company Retreats

Summary

Detail-oriented and customer-focused professional with experience in high-volume, fast-paced environments. Strong communication and interpersonal skills paired with critical thinking and problem-solving abilities to support efficient workflow, accurate information handling, and positive patient or client experiences. Adaptable, dependable, and self-motivated, with a proven ability to work independently, analyze situations quickly, and learn new systems and procedures efficiently.

Overview

9
years of professional experience
1
Certification

Work History

Hopcat
Livonia

Server/Bartender
07.2023 - Current

Job overview

  • Delivered exceptional customer support through prompt service and expert beverage recommendations.
  • Processed customer orders accurately using point-of-sale systems to enhance efficiency.
  • Maintained cleanliness and organization of dining area and service stations for optimal guest experience.
  • Trained new servers on restaurant procedures and service standards to ensure high performance.
  • Served as opener and closer, contributing to overall operational efficiency.
  • Assisted guests with menu selections, accommodating dietary restrictions effectively.
  • Handled customer complaints professionally and resolved issues promptly to maintain satisfaction.
  • Managed cash transactions accurately while adhering to company protocols for payment processing.

Beerhead Bar and Eatery
Novi

Server/Bartender
03.2023 - 05.2025

Job overview

  • Delivered prompt service to guests in fast-paced bar environment.
  • Trained new servers across multiple establishments to uphold service standards.
  • Worked long shifts, consistently maintaining high energy and focus.
  • Obtained alcohol serve-safe training to ensure compliance with regulations.
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions.
  • Maintained cleanliness and organization of dining area and service stations.
  • Processed customer orders accurately using point-of-sale systems.
  • Trained new servers on restaurant procedures and service standards.
  • Handled customer complaints professionally and resolved issues promptly.

Ascension Brewing Company
Novi

Server/Bartender
02.2022 - 09.2024

Job overview

  • Ensured guest satisfaction by providing timely service and knowledgeable food recommendations.
  • Presented beer samples, facilitating discovery of new flavors with menu selections.
  • Managed bar operations efficiently with a two-person team, maintaining high service standards.
  • Cultivated a welcoming dining atmosphere through attentive customer interactions.
  • Assisted guests with menu selections and dietary restrictions.
  • Maintained cleanliness and organization of dining area and service stations.
  • Processed customer orders accurately using point-of-sale systems.
  • Trained new servers on restaurant procedures and service standards.
  • Handled customer complaints professionally and resolved issues promptly.
  • Managed cash transactions accurately in compliance with established company procedures.

The Hub
Novi

Server
12.2022 - 02.2023

Job overview

  • Provided top-tier service to guests, enhancing overall dining satisfaction.
  • Assisted with events, buffets, and banquets while maintaining standard service operations.
  • Facilitated training programs for new servers, equipping them with essential skills.
  • Managed customer orders accurately and efficiently using POS system.
  • Trained new servers on menu items and service standards.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in resolving customer complaints to enhance dining experience.
  • Suggested menu items based on customer preferences and dietary needs.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Buffalo Wild Wings
Novi

Server
06.2020 - 11.2022

Job overview

  • Trained new server hires as a Wings Certified Trainer (WCT).
  • Maintained Alcohol ServeSafe certification to ensure compliance.
  • Managed full-time shifts, including opening and closing responsibilities.
  • Handled high-volume shifts, serving 6 to 8 tables daily.
  • Implemented regular cleaning and sanitizing protocols during COVID-19.
  • Ensured restaurant cleanliness to promote a safe dining environment.
  • Managed customer orders accurately and efficiently using POS system.
  • Trained new servers on menu items and service standards.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Suggested menu items based on customer preferences and dietary needs.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Family Dentistry PC
Allen Park

Dental Hygiene Assistant
07.2020 - 11.2020

Job overview

  • Conducted patient X-rays to assist in diagnosis and treatment planning.
  • Assisted dental hygienists during patient cleanings and procedures.
  • Recorded patient medical histories and updated dental charts accurately.
  • Administered patient health questionnaires and informed dental providers of conditions that could impact treatment.
  • Tracked patient records, verified confidentiality, accuracy and completeness of data and controlled access to records.
  • Assisted in the maintenance of dental records using a computer system.
  • Prepared treatment rooms for patient appointments and procedures.
  • Handled product inventory to ensure availability of dental supplies.
  • Sanitized and packaged dental equipment and tools for safety and compliance.
  • Maintained sterilization of dental instruments and operatory areas.
  • Escorted patients back to their rooms, ensuring comfort and assistance.
  • Maintained cleanliness standards in all areas of the practice.
  • Monitored inventory levels to support efficient operations.

Buffalo Wild Wings
Southgate

Server
08.2019 - 06.2020

Job overview

  • Trained new server hires as a Wings Certified Trainer (WCT).
  • Maintained Alcohol ServeSafe certification to ensure compliance.
  • Managed full-time shifts, including opening and closing responsibilities.
  • Handled high-volume shifts, serving 6 to 8 tables daily.
  • Implemented regular cleaning and sanitizing protocols during COVID-19.
  • Ensured restaurant cleanliness to promote a safe dining environment.
  • Managed customer orders accurately and efficiently using POS system.
  • Trained new servers on menu items and service standards.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Suggested menu items based on customer preferences and dietary needs.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Leo's Coney Island
Taylor

Server
09.2017 - 08.2019

Job overview

  • Provided coney food service for two years, developing strong social and communication skills.
  • Identified customer needs to enhance overall dining experiences.
  • Advanced serving career through hands-on experience and customer interaction.
  • Cultivated ability to respond effectively to diverse customer preferences.
  • Managed customer orders accurately and efficiently using POS system.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in resolving customer complaints to enhance dining experience.
  • Suggested menu items based on customer preferences and dietary needs.

Meijer
Mount Pleasant

Cashier/Customer Service
09.2016 - 06.2018

Job overview

  • Working as a cashier helped perfect my customer service skills, and communication skills.
  • Oversaw monetary operations involving precise change counting and till balancing.
  • Maintained product availability through systematic restocking procedures.
  • Directed customer interactions by managing phone communications and inquiries.
  • Processed incoming product orders, including scanning and handling logistics.
  • Administered cash drops while overseeing product return and removal tasks.
  • Answered customer service questions to foster a positive shopping experience.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Wayne State University
Detroit, MI

Bachelor of Science: Major in Psychology from Minor in Neuroscience
05-2025

University Overview

  • Psychology AP Course
  • Additional Coursework in Brain & Behavior
  • Additional Coursework in Behavioral Psychology
  • Additional Coursework in Anatomy & Physiology
  • Additional Coursework in Nutrition & Health
  • Additional Coursework in Experimental Psychology
  • Additional Coursework in Experimental Psychology Lab
  • Additional Coursework in Drugs & Behavior
  • Additional Coursework in Lifespan Growth & Development
  • Additional Coursework in Psychology of Social Behavior
  • Additional Coursework in Fundamentals of Cell Biology for Neuroscience
  • Additional Coursework in Cognitive Psychology: Fundamental Processes
  • Additional Coursework in Contemporary Issues in Sport Exercise & Health Sciences
  • Additional Coursework in Health Psychology
  • Additional Coursework in Human Sexuality
  • Additional Coursework in Professional Perspectives in Kinesiology & Exercise Science
  • Additional Coursework in Psychology of Learning & Memory
  • Additional Coursework in Intermediate Writing

Henry Ford Community College
Dearborn, MI

Associate from General Studies
05.2021

Riverview Community High School
Riverview, MI

High School Diploma
05.2016

University Overview

  • 3.6 GPA
  • Psychology AP Course
  • Student Council Member, 2011-2015
  • Right-field for Girls Pirates Softball Team, 2012 to 2014

Skills

  • Organizational skills
  • Customer service and support
  • Upselling strategies
  • Food service expertise
  • Data entry and management
  • Inventory control
  • Fact checking and proofreading
  • Critical thinking
  • Attention to detail
  • Retail experience
  • Microsoft Office proficiency
  • Writing and research skills
  • Social media networking
  • Team collaboration and support
  • Time management techniques
  • Behavioral analysis
  • Multitasking abilities
  • Shift management skills
  • Point of sale operation
  • Strong work ethic and cleanliness standards

Certification

ServSafe Alcohol, (03/19, 03/22) - Buffalo Wild Wings

Personal Information

  • Willing To Relocate: Within Michigan, preferably Metro Detroit area
  • Authorized To Work: US for any employer

Languages

Spanish
Elementary

Websites

Affiliations

Volunteer, Brownstown Animal Shelter - Brownstown, MI (2013-Present)

Timeline

Server/Bartender

Hopcat
07.2023 - Current

Server/Bartender

Beerhead Bar and Eatery
03.2023 - 05.2025

Server

The Hub
12.2022 - 02.2023

Server/Bartender

Ascension Brewing Company
02.2022 - 09.2024

Dental Hygiene Assistant

Family Dentistry PC
07.2020 - 11.2020

Server

Buffalo Wild Wings
06.2020 - 11.2022

Server

Buffalo Wild Wings
08.2019 - 06.2020

Server

Leo's Coney Island
09.2017 - 08.2019

Cashier/Customer Service

Meijer
09.2016 - 06.2018

Wayne State University

Bachelor of Science: Major in Psychology from Minor in Neuroscience

Henry Ford Community College

Associate from General Studies

Riverview Community High School

High School Diploma

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Erin Gallagher