Machelle Woods
Ardmore
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable server offering several years of experience delivering friendly, prompt and empathic service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, empathy, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Kirby's Prime Steak House
Thackerville
02.2024 - Current
- Work with customers on a daily basis upselling products
- Team oriented
- Very motivated worker
- Very empathetic
- Delivered exceptional dining experiences through attentive and personalized service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional customer service to enhance guest experiences.
- Engaged with guests to build rapport and encourage repeat visits.
Optical Technician
Ardmore premier eyecare
Ardmore
01.2022 - 02.2023
- Advanced on working with all available optical devices
- Taking care of patients
- Trained in multiple areas
- Resolved customer complaints regarding product quality or service issues promptly.
- Completed administrative tasks related to record keeping and documentation.
Trainer
Chick-fil-A Restaurants
Ardmore
01.2019 - 01.2022
- Trained in all positions
- Reliable worker
- Very dedicated to advancing in company
Education
High school diploma -
Dickson High School
Dickson, OK 05.2006 - 05/2021
Skills
- Communication skills
- Microsoft PowerPoint
- Customer inquiry handling
- Restaurant experience
- Time management
- Sales
- Writing skills
- Teaching
- Organizational skills
- Floor cleaning
- Outside sales
- Customer service
- Wine sales
- Active listening
- Customer relationship building
- Serving
- Inventory management
- Customer relationship management
- Leadership
- POS
- Basic math
- Passenger vehicle
- Swimming
- Beer sales
- Supervising experience
- Grocery shopping assistance
- Attention to detail
- Microsoft Excel
- Food safety
- Cash handling
- Casino
- Research
- Grammar Experience
- Computer skills
- Sports
- Household inventory management
- Cocktail experience
- Sanitation
- Bartending
- Dishwashing
- Customer relations
- Adaptive team player
- Empathy
Certification
Driver's License
Languages
English
Timeline
Server/Bartender
Kirby's Prime Steak House
02.2024 - Current
Optical Technician
Ardmore premier eyecare
01.2022 - 02.2023
Trainer
Chick-fil-A Restaurants
01.2019 - 01.2022
High school diploma -
Dickson High School
05.2006 - 05/2021