Litia Paiaaua
Pappas Seafood House
Humble
2
Languages
1
Certification
8
years of professional experience
Motivated and dependable professional with over four years of experience in customer service and high-volume restaurant environments. Skilled in building strong guest relationships, multitasking under pressure, and delivering consistent, high-quality service. Experienced in both front-of-house operations and team collaboration, with a strong work ethic and a focus on efficiency, accuracy, and guest satisfaction.
Work History
Server/Bartender
3 Years 3 Months- Provided elevated guest experiences through attentive, detail-oriented service
- Demonstrated strong knowledge of food, wine, and cocktails to enhance guest satisfaction
- Maintained composure and professionalism in high-volume and high-pressure environments
- Anticipated guest needs and delivered timely, efficient service
- Ensured compliance with alcohol service regulations and restaurant standards
- Supported team operations to maintain seamless front-of-house execution
Learning Ambassador/Warehouse Associate
1 Year 2 Months- Performed warehouse operations including sorting, picking, packing, and material handling in a high-volume fulfillment center
- Accurately scanned, organized, and processed inventory to ensure efficient order fulfillment
- Handled packages of varying sizes while maintaining speed, accuracy, and attention to detail
- Followed strict safety protocols and maintained a clean, organized work environment
- Trained and supported new hires on warehouse procedures, equipment use, and productivity standards
- Collaborated with team members and leadership to ensure smooth workflow and daily operational goals were met
Server
6 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in inventory management by tracking supplies and forecasting needs for busy shifts.
- Trained new servers on menu knowledge, customer interaction, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Team Member
11 Months- Delivered exceptional customer service by greeting guests, taking orders, and ensuring a positive dining experience
- Operated POS systems to process cash and card transactions accurately and efficiently
- Prepared food and beverages while following company standards for quality, safety, and cleanliness
- Maintained a clean and organized workspace in both front-of-house and kitchen areas
- Worked in a fast-paced, high-volume environment while maintaining speed, accuracy, and attention to detail
- Assisted with drive-thru operations, ensuring quick and friendly service
- Collaborated with team members to meet daily goals and uphold Chick-fil-A’s standards of hospitality
Education
High School Diploma - Business Administration
Associate of Arts - Business Administration
Skills
Food handling
Serving
Heavy Lifting
Cash handling
Hospitality
Customer Service
Social Listening
Hospitality Experience
Upselling
Customer service
Cash Handling
Organizational Skills
Multitasking
Professional appearance
Team collaboration
Strong work ethic
Guest engagement
Exceptional customer service
Honest and dependable
Organizational skills
Certification
- Food Handler Certification
- TABC
Languages
Samoan - Intermediate
Spanish - Intermediate
Timeline
Server/Bartender
Pappas Seafood House
05.2023 - CurrentRead More
Learning Ambassador/Warehouse Associate
Amazon warehouse
11.2021 - 01.2023Read More
Server
Cheddar's Scratch Kitchen
05.2021 - 11.2021Read More
Team Member
Chick-fil-A
11.2018 - 10.2019Read More
Humble High School
High School Diploma from Business Administration
Read More
Lone Star College
Associate of Arts from Business Administration
Read More