Bridget Hickey

Work History

West Lafayette Parks And Recreation

, IN

11.2021 - Current

Maximized member experience and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Delivered information and details of interest about facility to visitors.
Answer and managed over 20 calls per shift.
Keep watchful eye on children and make sure environment stays safe for them.
Posted information on gym hours and upcoming events, maintaining consistent communication with members and guests.
Greeted members and offered them assistance.
Handled member complaints in professional and courteous manner.

Riverside Skating Center

11.2021 - Current

Performed over 100 cash, card and check transactions per shift to complete customer purchases.
Assisted customers with returns, refunds and resolving transaction issues.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Handled customer inquiries and suggestions courteously and professionally.
Maintained clean and orderly checkout areas and completed other general cleaning duties, such as emptying trash, cleaning and putting away skates, and cleaning bathrooms.
Maintained safe and welcoming environment for skaters.

Recreation And Parks Department

05.2022 - 08.2022

Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Assisted in planning, organizing and implementing engaging activities.
Collaborated with other recreation staff in developing new recreational activities.
Assisted other camp leaders in activity planning and organization in areas of crafts, sports, games, special events and field trips.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Ordered and maintained all recreational equipment.
Led groups of 5 children safely through variety of camp activities.

Millbrae Pancake House

04.2021 - 08.2021

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Seated patrons based on guest preferences and seating availability.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Managed over 50 calls and 20 to-go orders per shift.
Assisted servers by checking on tables and retrieving items for guests.
Delivered pick-up and curbside orders to guests.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Used cash registers and credit card machines to cash out customers.

Sacred Heart Cathedral Preparatory

06.2021 - 07.2021

Planned activities for camp every day, and taught fundamentals in fun, engaging way.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Taught players how to run specific game plays in order to build cohesive, structured team.
Facilitated group coaching sessions and provided individual coaching support.
Created positive and encouraging environment to motivate campers to give best efforts.