Bridget Holt-Gibson
Ontario,CA
Summary
Proven track record at ADP in enhancing client satisfaction and loyalty through exceptional relationship building and effective problem resolution. Excelled in high-pressure situations, leveraging skills in presentations and public speaking to communicate effectively. Achieved high client retention rates by anticipating needs and maintaining professionalism.
Overview
22
22
years of professional experience
Work History
Client Service & Prod Support Advisor
ADP
03.2002 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Account Manager
ADP
05.2012 - 12.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Client Service Representative
ADP
03.2003 - 05.2012
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
Associate of Arts -
Cerritos College
Norwalk, CA06.1993
High School Diploma -
Lynwood Academy
Lynwood, CA06.1990
Skills
- Relationship Building
- Training and mentoring
- Presentations and public speaking
Timeline
Account Manager
ADP
05.2012 - 12.2021
Client Service Representative
ADP
03.2003 - 05.2012
Client Service & Prod Support Advisor
ADP
03.2002 - Current
Associate of Arts -
Cerritos College
High School Diploma -
Lynwood Academy
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