Your Name
Zimbabwe
Summary
Detail-oriented and energetic Events Coordinator with experience working onboard cruise ships in a fast-paced, guest-focused environment. Strong background in administration and onboard sales, with proven ability to coordinate events, manage schedules, communicate with multiple departments, and deliver high-quality guest experiences. Fluent in English with working knowledge of Spanish.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Dufry Cruise Services
07.2023 - 03.2025
- Delivered high-quality customer service to international guests in a fast-paced cruise ship environment
- Promoted, explained, and upsold onboard products and experiences
- Assisted guests with inquiries related to onboard activities, events, and schedules
- Maintained accurate sales records and daily reports
- Worked closely with management and other departments to ensure smooth operations
- Adapted quickly to changing schedules and high guest volumes
Retail Sales Associate
Heinemann Americas
07.2025 - 01.2025
- Delivered high-quality customer service to international guests in a fast-paced cruise ship environment
- Promoted, explained, and upsold onboard products and experiences
- Assisted guests with inquiries related to onboard activities, events, and schedules
- Maintained accurate sales records and daily reports
- Worked closely with management and other departments to ensure smooth operations
- Adapted quickly to changing schedules and high guest volumes
Admin Assistant
Shereni Legal Firm
01.2022 - 02.2023
- Provided administrative support including scheduling, filing, data entry, and correspondence
- Assisted with planning and coordination of meetings and internal events
- Maintained organized records and reports
- Communicated with multiple departments to ensure deadlines were met
- Supported management with day-to-day operational tasks
Education
Tourism and Hospitality -
Mutare Polytechnic
08.2017
Skills
- Communication skills
- Verbal & Nonverbal Communication
- Written Communication
- Negotiation & Persuasion
- Conflict Resolution
- Interpersonal Skills
- Public Speaking
- Adaptability
- Organisational / managerial skills
- Time management
- Prioritization
- Planning and Goal Setting
- Physical Organization
- Communication
- Strategic Thinking
- Problem Solving
- Delegation
- Job-related skills
- Resourcefulness
- Networking
- Leadership and Teamwork
- Creativity
- Flexible
- Digital skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Online communication tools (Zoom, Teams, Slack)
- Basic cybersecurity awareness
- Computer literacy
- Technical Writing
- Strategic Planning
- Initiative
- Resilience
Foreign Languages
Spanish, A1, A2, A2
Personal Information
- Gender: Female
- Nationality: Zimbabwean
Languages
English
Attachments
- Seamans book.pdf
- Certificate.pdf
Timeline
Retail Sales Associate
Heinemann Americas
07.2025 - 01.2025
Retail Sales Associate
Dufry Cruise Services
07.2023 - 03.2025
Admin Assistant
Shereni Legal Firm
01.2022 - 02.2023
Tourism and Hospitality -
Mutare Polytechnic