Hillary Brooks
Grand Prairie,TX
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Dillard's
Tyler, TX
09.2025 - 03.2026
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Trained new associates on sales techniques and product knowledge, improving team performance.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Executed visual merchandising strategies to optimize product displays and drive sales.
- Managed incoming calls
- Checked work email often
Sales Associate
Victoria's Secret
Tyler, TX
09.2024 - 03.2026
- Check customers in and out on the register
- Recover and replenish merchandise
- Maintained incoming calls
- Assisting the customers
- Prioritized tasks
Patient Transporter
UT Southwestern Medical Center
Dallas, TX
06.2023 - 01.2024
- Transport patients to and from their destination
- Assist with patient care
- Communicated and collaborated with team to care for patients
Airport Greeter
Carry
Grapevine, TX
03.2023 - 06.2023
- Check guests in
- Greet guests and take them to their shuttle
- Check flight status
- Made sure guests were counted for and on the shuttle
- Communicated with drivers and dispatch
Multi Skills Tech
Medical City Arlington
Arlington, TX
08.2022 - 03.2023
- Operated and maintained medical equipment to ensure optimal functionality and patient safety.
- Assisted in troubleshooting technical issues, enhancing operational efficiency across departments.
- Collaborated with healthcare professionals to prioritize and address equipment needs promptly.
- Conducted routine inspections and preventive maintenance on various medical devices.
Temporary Nurse Aide
Downtown Health & Rehabilitation Center
Fort Worth, TX
05.2022 - 08.2022
- Take residents to their appointments
- Groom the patients and get them dressed
- Assist with serving meals and feeding patients
- Provide fresh water
- Answer patient calls
- Report patient concerns
- Turn or relocate patients
- Build a rapport with patients
Greeter
Walmart
Arlington, TX
11.2021 - 05.2022
- I greeted customers
- Checked receipts on their way out the store
- Made sure people purchased all of their items
Home Health Care Aide
Bright Home Health
Dallas, TX
05.2020 - 12.2020
- Assisted patient in and out the shower
- Groomed the patient
- I did laundry
- Ran errands for them
- Provided transportation for doctor's appointment
- Prepared meals
Sales Associate/ Cashier
Forever 21
Arlington, TX
09.2019 - 02.2020
- Checked customers out, handled returns, and exchanges.
- Merchandise inventory.
- Organized inventory to make more appealing.
- Managed incoming calls
- Build a rapport with customers to assist with purchase.
Sales Associate/Cashier
JCPenney
Arlington, TX
10.2018 - 01.2019
- Assisted guests with finding merchandise, organized product, and greeted customers.
- Assisted customers with locating items
- Provided a quick and exceptional customer experience
- Handled returns and exchanges
Customer Service Assistant
Gideon Toal
Fort Worth, TX
07.2017 - 01.2018
- Assembled customer and passengers needs through courteous customer service skills
- Performed daily inventory count
- Maintained a neat work environment
Cashier
Raising Cane's
Denton, TX
04.2016 - 07.2017
- Greeted customers at counter and took orders
- Worked in a fast paced environment
- Handled customer's complaints calmly and effectively
- Served food to customers
- Cleaned establishment during and after business hours.
Crew Member
AMC Theatres
Arlington, TX
03.2014 - 07.2015
- Delivered exceptional customer service by assisting patrons with inquiries and ensuring a positive experience.
- Operated point-of-sale systems efficiently, handling cash and processing transactions accurately.
- Maintained cleanliness and organization of theater facilities, adhering to safety and sanitation standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service delivery speed.
Education
No Degree - Nursing
University of Texas At Tyler
Tyler, TXNursing
UT Arlington
Arlington, TX04-2022
Some College (No Degree) - Nursing
Texas Woman's University
Denton, TX05-2017
High School Diploma -
Bowie High School
Arlington, TX06-2014
Skills
- Excellent written and verbal communication skills
- Hospitality services
- Time management
- Organizational skills
- Communication skills
- Excellent customer service skills
- Excellent attention to detail
- Confident, articulate, and professional speaking
- Great time management
- Proficient with Microsoft Word, Excel, and Powerpoint
- Excellent at problem solving
- Guest services
- Teamwork and collaboration
- Listening skills
- Data entry
Accomplishments
- Collaborated with teammates in the development of merchandising inventory.
- Achieved sales goal through effectively assisting customers with signing up for loyalty programs and assisting them with their retail needs. Exceeded monthly sales goal on a monthly basis.
Certification
- BLS/CPR November 2022 to November 2024
- CPR Certification
- BLS Certification
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
Dillard's
09.2025 - 03.2026
Sales Associate
Victoria's Secret
09.2024 - 03.2026
Patient Transporter
UT Southwestern Medical Center
06.2023 - 01.2024
Airport Greeter
Carry
03.2023 - 06.2023
Multi Skills Tech
Medical City Arlington
08.2022 - 03.2023
Temporary Nurse Aide
Downtown Health & Rehabilitation Center
05.2022 - 08.2022
Greeter
Walmart
11.2021 - 05.2022
Home Health Care Aide
Bright Home Health
05.2020 - 12.2020
Sales Associate/ Cashier
Forever 21
09.2019 - 02.2020
Sales Associate/Cashier
JCPenney
10.2018 - 01.2019
Customer Service Assistant
Gideon Toal
07.2017 - 01.2018
Cashier
Raising Cane's
04.2016 - 07.2017
Crew Member
AMC Theatres
03.2014 - 07.2015
Nursing
UT Arlington
No Degree - Nursing
University of Texas At Tyler
Some College (No Degree) - Nursing
Texas Woman's University
High School Diploma -
Bowie High School
Additional Information
Authorized to work in the US for any employer