Successful at networking, prospecting and business development. Skilled at managing demanding accounts with organized approach and persuasive communication skills. Offering 7 years of experience working with technology businesses.
Hi, I’m
Bridget King
Arlington,VA
Summary
Overview
6
years of professional experience
Work History
Hybrid Ecomm Solutions
Senior Enterprise Account Manager
10.2022 - Current
Job overview
- Enhanced account management, leading to improved customer retention and satisfaction
- Introduced efficient digital solutions for financial transactions, increasing process speed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Championed the adoption of new technologies within the team to streamline workflows, reduce manual tasks, and improve overall efficiency in account management.
- Mentored junior team members and shared best practices in account management, fostering a culture of continuous learning and improvement.
- Maximized revenue potential within designated territory by leveraging industry connections and cultivating long-lasting relationships with key decision makers.
Hybrid Ecomm Solutions
Account Manager, Inside Sales
04.2018 - 10.2022
Job overview
- Boosted client retention by 30% through tailored financial solutions
- Managed client data with CRM cloud databases, ensuring compliance
- Streamlined payment procedures, reducing transaction times by 25%
- Identified new client segments through strategic financial analysis
- Identified new client markets through keen analysis of financial needs, expanding business reach
- Elevated customer satisfaction by streamlining claims process, enhancing loyalty
- Implemented cutting-edge sales strategies, penetrating previously untapped markets
- Optimized policy renewal systems, securing client base with high precision
- Forecasted industry trends, guiding clients toward optimal insurance solutions
- Performed deep market analysis, identifying and capturing niche client needs.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Education
Western Governors UniversitySalt Lake City, UT
Master of Science in Management and Leadership
02.2024
University Overview
Florida A&M University
Bachelor of Science in Interdisciplinary Studies
08.2016
University Overview
Skills
- Financial services
- Digital solutions
- Solution selling
- Pipeline Management
- Upselling strategies
- Revenue Growth
- Industry Expertise
- Complex negotiation
- Salesforce CRM
- Enterprise Software
Personal Information
Personal Information
Title: Account managerReferences
References
- Alicia Jackson, Hilton, ajackson2003@live.com, 470-593-1467
- Deidre Elkerson, WGU, dvonelkerson@wgu.edu, 385-428-5837
Timeline
Senior Enterprise Account Manager
Hybrid Ecomm Solutions
10.2022 - Current
Account Manager, Inside Sales
Hybrid Ecomm Solutions
04.2018 - 10.2022
Western Governors University
Master of Science in Management and Leadership
Florida A&M University
Bachelor of Science in Interdisciplinary Studies
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