Successful at networking, prospecting and business development. Skilled at managing demanding accounts with organized approach and persuasive communication skills. Offering 7 years of experience working with technology businesses.
Hi, I’m
Bridget King
Arlington,VA
Summary
Overview
6
years of professional experience
Work History
Hybrid Ecomm Solutions
Senior Enterprise Account Manager
10.2022 - Current
Job overview
- Enhanced account management, leading to improved customer retention and satisfaction
- Introduced efficient digital solutions for financial transactions, increasing process speed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Championed the adoption of new technologies within the team to streamline workflows, reduce manual tasks, and improve overall efficiency in account management.
- Mentored junior team members and shared best practices in account management, fostering a culture of continuous learning and improvement.
- Maximized revenue potential within designated territory by leveraging industry connections and cultivating long-lasting relationships with key decision makers.
Hybrid Ecomm Solutions
Account Manager, Inside Sales
04.2018 - 10.2022
Job overview
- Boosted client retention by 30% through tailored financial solutions
- Managed client data with CRM cloud databases, ensuring compliance
- Streamlined payment procedures, reducing transaction times by 25%
- Identified new client segments through strategic financial analysis
- Identified new client markets through keen analysis of financial needs, expanding business reach
- Elevated customer satisfaction by streamlining claims process, enhancing loyalty
- Implemented cutting-edge sales strategies, penetrating previously untapped markets
- Optimized policy renewal systems, securing client base with high precision
- Forecasted industry trends, guiding clients toward optimal insurance solutions
- Performed deep market analysis, identifying and capturing niche client needs.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Education
Western Governors University Salt Lake City, UT
Master of Science in Management and Leadership
02.2024
University Overview
Florida A&M University
Bachelor of Science in Interdisciplinary Studies
08.2016
University Overview
Skills
- Financial services
- Digital solutions
- Solution selling
- Pipeline Management
- Upselling strategies
- Revenue Growth
- Industry Expertise
- Complex negotiation
- Salesforce CRM
- Enterprise Software
Personal Information
Personal Information
Title: Account managerReferences
References
- Alicia Jackson, Hilton, ajackson2003@live.com, 470-593-1467
- Deidre Elkerson, WGU, dvonelkerson@wgu.edu, 385-428-5837
Timeline
Senior Enterprise Account Manager
Hybrid Ecomm Solutions
10.2022 - Current
Account Manager, Inside Sales
Hybrid Ecomm Solutions
04.2018 - 10.2022
Western Governors University
Master of Science in Management and Leadership
Florida A&M University
Bachelor of Science in Interdisciplinary Studies
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