Bridget Lee
Tulsa,OK
Summary
Accomplished Workforce Specialist with a proven track record in workforce planning and organizational development, notably at the Oklahoma Unemployment Commission. Expert in benefits administration and talent management, enhancing recruitment strategies and employee satisfaction. Demonstrated ability to administer effective workforce solutions, achieving significant improvements in operational efficiency. Skilled in fostering team growth and development through strategic planning and execution. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over [Number]+ years of experience in workforce assessment.
Overview
19
19
years of professional experience
Work History
Workforce Specialist 3
Oklahoma Unemployment Commission
12.2014 - 12.2024
- Distributed checks and pay stubs on weekly basis.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Reviewed initiated personnel actions for accuracy and created or updated actions in appropriate systems.
- Provided support by delivering recruitment and placement services to management and employees.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked alongside global business leader to deploy new training strategies. Took inbound service center calls over 50 per day.
Family Services Specialist 2
Oklahoma Department of Human Services
12.2023 - 08.2024
- Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Planned and participated in off-site and on-site client events and activities.
- Attended and participated staff meetings and training seminars.
- Conducted intake interviews and completed food benefits assessments to understand client needs and discover issues that affect treatment.
Customer Service Representative
American Electric Power, AEP
10.2009 - 11.2010
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Cross-trained and backed up other customer service managers.
Paraprofessional
Glenmora High School
08.2005 - 06.2006
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
Education
High School Diploma -
Cornerstone Christian
Townsend, GA09.1995
Skills
- Exit Interviews
- Benefits Administration
- Workforce Planning
- Recruitment Strategies
- Organizational Development
- Talent management
- Schedule Coordination
- Workforce Management
Timeline
Family Services Specialist 2
Oklahoma Department of Human Services
12.2023 - 08.2024
Workforce Specialist 3
Oklahoma Unemployment Commission
12.2014 - 12.2024
Customer Service Representative
American Electric Power, AEP
10.2009 - 11.2010
Paraprofessional
Glenmora High School
08.2005 - 06.2006
High School Diploma -
Cornerstone Christian
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