Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Lukomski

Buffalo,NY

Summary

Results-focused Supervisor offering 25 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

25
25
years of professional experience

Work History

Retail Manager

American Eagle Outfitters
Cherry Hill, NJ
05.2003 - 08.2020
  • Started out my AEO career at a 2.5M Dollar store, my last store was 5.5M with a Aerie Shop in Shop. My staff ranged from 50 associates during off peak, and up to 90 during peak times.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Trained new employees on proper protocols and customer service standards.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed routine store inventories.
  • Resolved customer service issues promptly.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Assistant Manager

Eddie Bauer
Cherry Hill, NJ
07.1995 - 08.2003
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Coached team on effective upselling and cross-selling methods.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Conducted store inventories once per quarter.

Store Owner

Tony Walker & Co Owned A Franchise
Deptford Nj, New Jersey
07.1995 - 08.2002
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

Associate of Arts - Accounting

Slippery Rock University of Pennsylvania
Slippery Rock, PA

High School Diploma -

West Valley Central School
West Valley, NY
06.1990

Skills

  • Team Leadership
  • Staff Management
  • Point of Sale Systems
  • Dependable and reliable
  • Staff training/development
  • Inventory management
  • Store Operations
  • Retail Operations
  • Scheduling
  • Sales Training
  • Strong multi-tasking
  • Decision-making skill
  • Coaching and mentoring
  • Sales Goals
  • Visual Merchandising
  • Performance Appraisals

Timeline

Retail Manager

American Eagle Outfitters
05.2003 - 08.2020

Assistant Manager

Eddie Bauer
07.1995 - 08.2003

Store Owner

Tony Walker & Co Owned A Franchise
07.1995 - 08.2002

Associate of Arts - Accounting

Slippery Rock University of Pennsylvania

High School Diploma -

West Valley Central School

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Bridget Lukomski