Samuel Graves
Buffalo,NY
Summary
Developed strong interpersonal and customer service skills in fast-paced hospitality environment. Demonstrated ability to manage multiple tasks efficiently and resolve issues promptly. Seeking to transition into new field, leveraging experience in creating positive guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Server
Anderson's Frozen Custard
04.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu explanations and food recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Engaged with guests to gather feedback and address any concerns promptly.
- Participated in training sessions to develop product knowledge and improve service skills.
- Adapted quickly to changing priorities during peak service hours to maintain efficiency.
- Maintained cleanliness and organization of dining spaces in compliance with health standards.
- Assisted in training new staff members on restaurant policies, procedures, and guest-server interactions for seamless integration into the team.
- Have kept a high work ethic with the company for over 2 years
Education
High School Diploma -
Kenmore East Senior High School
Tonawanda, NY06-2025
EMT Certification - Emergency Medical Technician
Erie 1 BOCES
Kenmore, NY06-2025
Skills
- Strong multitasking
- Fast-paced environment
- Customer service focus
- Cleanliness standards
- Cash handling proficiency
- Stress tolerance
- First aid training
- Basic life support
- Vital sign assessment
- Critical decision-making skills
Certification
- EMT - Emergency Medical Technician
Timeline
Guest Server
Anderson's Frozen Custard
04.2022 - Current
High School Diploma -
Kenmore East Senior High School
EMT Certification - Emergency Medical Technician
Erie 1 BOCES