Hermela Wineh

• Ensured optimal guest experience by seating gusts, taking orders, serving dishes, hookah, drink and removing dinnerware promptly and with a positive attitude
• Managed orders an accompanying financial transactions using digital point of sale system
• Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes, drinks and hookah
• Negotiated resolved customer concerns
• Ensured resoled of food hygiene in accordance with standards and guidelines
• Promoted my sections on social media on work day for reservation to have guaranteed customers for the night.

• Greeted customers upon their entry into the store and helped them with any questions and concerns.
• Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt and cash register.
• Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.
• Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.

Key achievements

• Achieved 1.5% Blue Card upsell in the year of 2019