Bridget Shannon-Mackey
Charlotte,NC
Summary
An astute and diligent health care professional with robust experience acquired over the years in delivering optimal results & business value directing sales, patient care, and administration in high-growth environments and establishing key relationships with business segments globally. Skilled in managing patient care, office administration, relationship building, new account development, sales management, and customer relations across healthcare and pharmaceuticals industries. Holds credit for fostering trusting and enduring relationships with customers while analyzing needs and recommending appropriate products and services to drive sales and revenue enhancement; excels in demonstrating an unwavering commitment to advancing overall patient/client care. Articulate communicator with exceptional mentoring skills to transform a low-performing team to a high caliber workforce coupled with proven abilities to significantly contribute to the organization's growth. Outstanding communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RMA II BSHA- Tele Presenter (Seasonal)
Atrium Healthcare, Previously Carolinas Healthcare System
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Team Leader-Case Investigation/COVID-19 Screener
SC DHEC-Public Health-Remote
08.2020 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Pharmaceutical Sales Representative
Watertree Health
02.2020 - 03.2022
- Established and nurtured productive relationships with the pharmacies to further strategic goals and increased sales opportunities
- Furnished the pharmacies with prescription discount card products, leveraging excellent product knowledge to address concerns of Pharmacies
- Responsible for lead generation, scheduling meetings, client correspondence, including in-store visits, and finally securing the clients
- Generated and closed over 200 sales lead, adding to the organization's revenue
- Achieved and exceeded sales quota consistently every month as well as every quarter
- Delivered outstanding customer service leading to higher customer satisfaction and increased productivity and revenue.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
Pharmaceutical Sales Representative
Watertree Health
02.2020 - Current
- Established and nurtured productive relationships with the pharmacies to further strategic goals and increased sales opportunities
- Furnished the pharmacies with prescription discount card products, leveraging excellent product knowledge to address concerns of Pharmacies
- Responsible for lead generation, scheduling meetings, client correspondence, including in-store visits, and finally securing the clients
- Generated and closed over 200 sales lead, adding to the organization's revenue
- Achieved and exceeded sales quota consistently every month as well as every quarter
- Delivered outstanding customer service leading to higher customer satisfaction and increased productivity and revenue.
Registered Medical Assistant, BS, NCMA
Atrium Health
10.2000 - 02.2020
- Served as Assistant to the Medical Director of the practice
- Handled vitals checkup, EKG’s assistance, calling in prescriptions, and injections administration
- Followed standard organizational tasks and precautions while utilizing Utilizes electronic documentation (Canopy) for patient care
- Prioritized and multi-tasked duties to complete assigned projects on schedule
- Facilitated appointment scheduling, medication administration, and clerical tasks including faxing, filing, customer service, and phone triage
- Acted as a technical expert to drive the team
- Provided Clinical assistance in specialties, including Dermatology, Endocrinology, OB/GYN, Family Practice, Internal Medicine, Cardiology, Urgent Care, ER
- Administered office supplies availability and procurement, training clinical new hires, leading team morale, clinical team show role, and faxing documents, both clinical and clerical
- Delivered excellent patient care while scheduling patients for appointments, facilitating insurance verification, and performing back-office duties.
Layoff
02.2020 - 08.2020
Company forced a layoff however I was able to pick-up part-time employment in pharmaceutical sales and marketing which helped in developing more skills.
Education
Bachelor's in Healthcare Administration -
Kaplan University-Davenport Campus
Clover, SC06.2013
Skills
- Pharmaceutical Sales
- Business Acumen
- Medical Assistance
- Medication Administration
- Community Outreach
- Clinical/Clerical Skills
- EMR
- Presentations
- HIPPA
- Process Improvement
- Project Coordinator
- Human Resource Management
- Data Entry
- Organizational Skills
- Employee Engagement
- Strategic Planning
- Training
- Patient Care
- Customer Service
- Problem-Solving
- Leadership
- Strong Interpersonal Skills
- Analytical Skills
- Client Relationship Management
- Team Management
- Communications and Marketing
- Microsoft Office Suite and Internet
- EPIC
- Kronos
- Symplr
- Technical knowledge
Certification
- RMA (Registered Medical Assistant), 11/2009, 11/2021
- NCMA, 06/1999, Present
- Certified Clinical Medical Assistant (CCMA), 06/1999, Present
- Nationally Registered Certified Medical Assistant (NRCMA), 06/1999, Present
- Registered Medical Assistant (RMA), 06/1999, Present
- Certified Medical Assistant (CMA), 06/1999, Present
- Basic Life Support (BLS), 06/2018, 08/2025
- CPI Certified, 09/2025
- Diversity & Inclusion Certificate, 2013, Present
Affiliations
National Society of Collegiate Scholars, 06/2015, Present
Additional details
Independent Business Consultant – Mary Kay (https://www.marykay.com/bridgetmackey)
Volunteer Experience
- Volunteer; Chairmen of Board of Zoning Appeals for Town Of Clover, SC, 2018-2020
- Volunteer; Liaison, Dream Center of Rock Hill, SC, 2017-2019
- Volunteer; Cam Newton 7vs7 Football tournament, 2013-2018
- Volunteer; Heart of Champion, 2014-2018
- Volunteer; Chairmen on Board of Clover, Housing Authority, 2017-2018
- Community Benefits Award- Atrium Health- 2013
Timeline
RMA II BSHA- Tele Presenter (Seasonal)
Atrium Healthcare, Previously Carolinas Healthcare System
09.2022 - Current
Team Leader-Case Investigation/COVID-19 Screener
SC DHEC-Public Health-Remote
08.2020 - 04.2022
Layoff
02.2020 - 08.2020
Pharmaceutical Sales Representative
Watertree Health
02.2020 - 03.2022
Pharmaceutical Sales Representative
Watertree Health
02.2020 - Current
Registered Medical Assistant, BS, NCMA
Atrium Health
10.2000 - 02.2020
Bachelor's in Healthcare Administration -
Kaplan University-Davenport Campus
- RMA (Registered Medical Assistant), 11/2009, 11/2021
- NCMA, 06/1999, Present
- Certified Clinical Medical Assistant (CCMA), 06/1999, Present
- Nationally Registered Certified Medical Assistant (NRCMA), 06/1999, Present
- Registered Medical Assistant (RMA), 06/1999, Present
- Certified Medical Assistant (CMA), 06/1999, Present
- Basic Life Support (BLS), 06/2018, 08/2025
- CPI Certified, 09/2025
- Diversity & Inclusion Certificate, 2013, Present
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