BRIDGET McCALL
Vanceboro,NC
Summary
Brings a unique combination of insurance knowledge, clinical healthcare experience, account management expertise, and relationship-building skills to retain and grow business, resolve complex issues, and enhance the overall client and member experience.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Benefits Account Manager
THE INSURANCE CENTER
10.2021 - Current
- Partner with Producers throughout the full account lifecycle, including prospecting, new business submissions, implementation, renewals, retention, and ongoing service.
- Lead annual renewal processes by coordinating client data, carrier requirements, plan documentation, presentations, enrollment materials, and follow-up communications.
- Resolve complex claims, billing, enrollment, eligibility, and policy issues, coordinating between clients, carriers, Producers, and internal teams.
- Develop client-facing enrollment materials, benefit summaries, presentations, and communications that simplify complex insurance concepts.
- Process account changes, payments, cancellations, and policy transactions using Applied Epic and carrier systems.
- Maintain a high level of organization, responsiveness, and professionalism while managing multiple priorities across a diverse book of business.
Certified Clinical Medical Assistant (CCMA) / Biologic Coordinator
EASTERN DERMATOLOGY & PATHOLOGY
03.2010 - 09.2021
- Managed biologic medication coordination and patient assistance programs, supporting patients in navigating coverage requirements and treatment affordability.
- Coordinated prior authorizations for procedures and medications, working directly with insurance carriers on behalf of providers and patients.
- Coordinated biologic medication and patient assistance programs, facilitating patients' navigation of coverage requirements and enhancing treatment affordability.
- Acted as liaison among patients, providers, insurance carriers, pharmacies, and assistance programs to ensure timely care access and resolve coverage issues.
- Oversaw patient communication, triage, referrals, scheduling, documentation, and follow-up, ensuring accuracy and confidentiality throughout the process.
- Conducted monthly audits of skin cancer and procedure logs to ensure documentation accuracy and compliance.
- Managed medical supply ordering and inventory to support efficient clinical operations.
- Assisted physicians with examinations, surgeries, Mohs procedures, wound care, injections, blood draws, and other clinical services.
- Developed strong expertise in medical terminology, healthcare operations, insurance processes, prior authorization workflows, patient advocacy, and provider support systems.
Medical Assistant / Surgical Technician
DERMATOLOGY ASSOCIATES OF COASTAL CAROLINA
08.2005 - 02.2007
- Assisted physicians and patients during examinations, surgical procedures, Mohs procedures, testing, referrals, and follow-up care to enhance patient experience and support clinical outcomes.
- Facilitated prior authorization process with insurance carriers for procedures and medications, improving patient access to necessary treatments.
- Streamlined patient communication, medication requests, scheduling, referrals, and care coordination to optimize patient flow and satisfaction.
- Educated patients on medications and treatment plans and communicated clinical information in a clear, professional manner.
- Maintained medical supplies, treatment rooms, instruments, and equipment to ensure efficient daily operations.
- Coordinated with insurance carriers to obtain prior authorizations for procedures and medications.
Medical Assistant
TWIN RIVERS FAMILY PRACTICE
12.2002 - 11.2003
- Assisted physicians with examinations, minor procedures, laboratory testing, patient documentation, and scheduling to facilitate smooth daily clinical operations.
- Communicated with insurance carriers and processed prior authorizations to ensure timely patient access to necessary procedures.
- Managed patient intake and discharge, copay collection, appointment scheduling, medical records requests, and administrative documentation.
- Performed laboratory testing and maintained quality control documentation and equipment logs.
- Supported Office Manager in administrative and clerical functions to streamline practice operations.
Education
Diploma - Surgical Technology
Lenoir Community College
Kinston, NC07-2005
High School Diploma -
West Craven High School
Vanceboro, NC05-2000
Certified Clinical Medical Assistant -
National Healthcareer Association
09-2014
Skills
- Benefits Account Management
- Enrollment & Eligibility
- Client retention strategies
- New Business Development
- Client services
- Healthcare management
- Carrier Relations
- Prior Authorizations
- Patient advocacy coordination
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- Applied Epic
- Insurance Verification
- Relationship management
- EMR management
- Medical Terminology
- HIPAA Compliance
- Adobe Acrobat
Certification
- Certified Clinical Medical Assistant (CCMA) - Current
- Life & Health License - Current
- Property & Casualty License - Current
- Medicare Supplement & Long-Term Care - Current
- AHIP Certification - Current
Timeline
Benefits Account Manager
THE INSURANCE CENTER
10.2021 - Current
Certified Clinical Medical Assistant (CCMA) / Biologic Coordinator
EASTERN DERMATOLOGY & PATHOLOGY
03.2010 - 09.2021
Medical Assistant / Surgical Technician
DERMATOLOGY ASSOCIATES OF COASTAL CAROLINA
08.2005 - 02.2007
Medical Assistant
TWIN RIVERS FAMILY PRACTICE
12.2002 - 11.2003
Diploma - Surgical Technology
Lenoir Community College
High School Diploma -
West Craven High School
Certified Clinical Medical Assistant -
National Healthcareer Association