Crystal Webb
Atoka,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Benefits Account Manager
Wex Inc.
06.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performs transaction analysis, transaction processing, data analysis and summarization based of documentation provided by client and partner.
- Knowledge of, and ability to use Microsoft Office Suite or similar applications to draft various forms of correspondence, manipulate data and create reports, exchange information, and create informational presentations.
- Responds to clients and/or brokers from multiple partners. Maintain and review invoices to ensure compliancy with contracts. Ensure invoices are validated and verified resulting in timely payment of fees and billing. Submit reconciliation by batched EFT reports to clients and brokers as necessary. Review final reports to ensure correct processing.
- Ability to communicate verbally and in writing to respond to inquiries, inform and instruct customers, explain policies and procedures, and give presentations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Senior Solution Representative
AppleOne
06.2022 - 05.2023
- Multi-line phone talent, Assisted clients with completion of applications and paperwork
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email
- Checked employees' benefits enrollment for accuracy and inputted all data into
- Ability to self-plan, organize work, and meet deadlines without supervisor intervention.
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative
Teleperformance
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Provided information regarding charge accounts and loyalty programs
- Answered constant flow of customer calls with minimal wait times
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Updated account information to maintain customer records
Program Assistant
Morale Welfare And Recreation
10.2015 - 11.2021
- Possess the ability to develop and implement activities that improve student learning and
- Planned and implemented integrated lessons to meet Navy standards
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Attended and facilitated IEP meetings for students and families
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Promoted physical, mental and social development using classroom games and
- Held conferences with parents to address questions, discuss academic progress and
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Completed daily reports, meal count sheets and attendance logs
Teacher's Assistant
Evergreen Playschool
01.2015 - 01.2021
- Hrs Observed many functionalities of lead teachers in a child/youth care setting
- Partnered with lead teachers to ensure good health and personal habits were practiced and implemented daily
- Independently monitored and supervised children in a classroom and recreational setting.
Customer Service Representative
Mcdonalds
02.2010 - 01.2013
- Dynamic customer service experience working in a variety of settings; including call center, venue, and restaurant
- Performed customer service duties that included overseeing staff, monitoring stock, handling customer queries, and maintaining financial accuracy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
High School Diploma -
Munford High School
Bachelor of Professional Studies - Health Service Administration
University of Memphis
Memphis, TNSkills
- Benefits administration
- Data collection
- Account reconciliation
- Account servicing
- Account management
- Client relationship building
- Conflict resolution
- Documentation and reporting
- Attention to detail
- Strong work ethic
Timeline
Benefits Account Manager
Wex Inc.
06.2023 - Current
Senior Solution Representative
AppleOne
06.2022 - 05.2023
Customer Service Representative
Teleperformance
09.2021 - 03.2022
Program Assistant
Morale Welfare And Recreation
10.2015 - 11.2021
Teacher's Assistant
Evergreen Playschool
01.2015 - 01.2021
Customer Service Representative
Mcdonalds
02.2010 - 01.2013
Bachelor of Professional Studies - Health Service Administration
University of Memphis
High School Diploma -
Munford High School
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