Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bridget Mulholland

Natick,MA

Summary

Experienced Account Manager returning to the full-time workforce after raising two children. Excellent communication, time management and organizational skills with a focus on client relationship management, retention and growth for complex accounts.

Overview

30
30
years of professional experience

Work History

Paraprofessional

Natick Public Schools
Natick, Massachusetts
03.2021 - Current
  • Support classroom instruction in an integrated preschool setting by assisting lead teachers with the implementation of individualized education plans (IEPs), promoting inclusive play and fostering developmentally appropriate social, emotional and academic skills for children with and without disabilities.

Senior Account Manager

Tufts Health Plan
Watertown, Massachusetts
08.2001 - 08.2009
  • Developed and maintained relationships with major corporate clients with over 750 eligible employees.
  • Responsible for retaining and growing book of business, selling and implementing new product options, negotiating renewal contracts and providing education on emerging trends.
  • Provided tailored consultative services to clients regarding efficacy of corporate health benefit programs.
  • Liaison between clients and internal departments to ensure excellent client satisfaction.
  • Responsible for planning and executing annual open enrollment meetings at multiple client sites.

Senior Account Manager

CCBN.com
Boston, MA
11.1999 - 04.2001
  • Assisted in the launch and implementation of the Account Management division for over 550 institutional clients, including several top rated investment banks.
  • Developed goals and KPIs for the account management team, while delivering timely product implementation and providing superior relationship management to internal and external clients.
  • Worked proactively with sales to identify and qualify growth opportunities.

Senior Account Manager

Thomson Financial
Boston, MA
09.1998 - 11.1999
  • Cultivated and grew relationships with the national institutional brokerage community through evaluation and content consultation.
  • Advised in the technical and editorial creation of equity and fixed income investment research products.
  • Ensured optional distribution, readership analysis and client support.

Broker Support Specialist

Thomson Financial
Boston, MA
06.1997 - 09.1998
  • Provided on-demand customer service for over 50 major institutional clients.
  • Delivered technical support, including virtual and on-site installation, product training and maintenance of research creation and distribution software.
  • Responsible for daily troubleshooting and editorial tasks.

English Teacher

St. Mary's Jr./Sr. High School
Lynn, MA
08.1995 - 06.1997
  • Instructed and evaluated sophomore and senior level classes in syntax, literature, SAT preparation, creative and critical writing.
  • Developed and implemented new curriculum for senior level courses.
  • Sophomore class dean.

Education

Bachelor of Arts - English

St. Michael's College
Colchester, Vermont
05-1995

Skills

  • Client Relationship Management
  • Consultative Services
  • Project Implementation
  • Sales Support
  • Customer care
  • Team collaboration
  • Adaptability strategies

References

References available upon request.

Timeline

Paraprofessional

Natick Public Schools
03.2021 - Current

Senior Account Manager

Tufts Health Plan
08.2001 - 08.2009

Senior Account Manager

CCBN.com
11.1999 - 04.2001

Senior Account Manager

Thomson Financial
09.1998 - 11.1999

Broker Support Specialist

Thomson Financial
06.1997 - 09.1998

English Teacher

St. Mary's Jr./Sr. High School
08.1995 - 06.1997

Bachelor of Arts - English

St. Michael's College

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