Bridget Ngenyi Epse Leke
STATE_US
Summary
Dedicated Direct Support Professional Supervisor with expertise in client advocacy, behavioral support, and healthcare coordination. Committed to enhancing the lives of individuals with developmental disabilities through individualized support plans and community integration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Devereux
Rutland, MA
08.2026 - Current
- Supervised daily activities for individuals with developmental disabilities, ensuring safety and engagement.
- Developed and implemented individualized support plans tailored to client needs and goals.
- Trained and mentored new direct support staff on best practices and compliance standards.
- Monitored progress of clients, adjusting strategies to enhance personal growth and independence.
- Facilitated communication between clients, families, and interdisciplinary teams to promote collaboration.
- Conducted regular performance evaluations for staff, providing constructive feedback and guidance.
- Advocated for client needs within service systems, enhancing access to resources and opportunities.
- Led team meetings to discuss challenges, share solutions, and improve overall service quality.
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Contributed to the continuous improvement of service delivery by participating in agency initiatives, providing feedback, and implementing best practice strategies.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
Direct Support Professional Supervisor
Department Of Developmental Services
Gardner, MA
01.2024 - 08.2026
- Developed and implemented individualized support plans for clients with diverse needs.
- Trained and mentored new staff on best practices in direct support services.
- Monitored client progress, adjusting interventions to ensure optimal outcomes.
- Facilitated engaging activities that promoted social skills and personal development.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Advocated for clients' rights and needs within community resources and services.
- Maintained detailed documentation of client interactions and progress reports.
- Led workshops focused on skill-building and independence for clients in care settings.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Nursing Assistant
Chelsea Jewish Lifecare Center
Peabody, MA
03.2019 - 07.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control practices to maintain a safe environment for patients.
- Coordinated with healthcare team to develop personalized care plans for residents.
- Trained new nursing assistants on established protocols and procedures.
- Documented patient progress accurately in electronic health records system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Advocated for patient needs, enhancing overall quality of care provided at facility.
- Supported rehabilitation efforts by assisting patients with mobility exercises.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Human Services And Intellectual Disabilities -
Mass Bay Community College
Wellesley, MAHigh School Diploma -
Cameroon College Of Commerce High School
Kumba- Cameroon06-2006
Certified Nurse Assistant -
Royal Health Care
Salem, MA06-2020
Associate Degree in Nursing -
Diploma in Nursing
Biaka University Institude Of Buea08-2011
Human Services -
Mount Wachucetts
Gardner, MA05-2028
Skills
- Behavioral support
- Client advocacy
- Incident reporting
- Community integration
- Healthcare coordination
- Empathy development
- Disability awareness
- Problem-solving
- Multitasking and organization
- Daily living support
- Time management
- Compassionate caregiving
- Patient care
- Direct patient care
- First aid and safety
- Team collaboration
- HIPAA compliance
- Case documentation
- Transportation
Certification
• Medication Administration Program (MAP)
•Cardiopulmonary Resuscitation (CPR) and First Aid (FA) certified •DementiaRelated Behaviors(ADLs)
• PABC Certified
Timeline
Direct Support Professional
Devereux
08.2026 - Current
Direct Support Professional Supervisor
Department Of Developmental Services
01.2024 - 08.2026
Nursing Assistant
Chelsea Jewish Lifecare Center
03.2019 - 07.2024
High School Diploma -
Cameroon College Of Commerce High School
Certified Nurse Assistant -
Royal Health Care
Human Services And Intellectual Disabilities -
Mass Bay Community College
Associate Degree in Nursing -
Diploma in Nursing
Human Services -
Mount Wachucetts