Bridget Pollard
Summary
Resourceful Operations Agent recognized for high productivity and efficient task completion. Pro-active and skilled in high security management. I take pride ensuring seamless operational workflows. Excel in communication, problem-solving, and team collaboration, effectively to meet and exceed operational objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Terminal Operations Agent
City of Houston- Houston Airport Systems
Houston
12.2007 - Current
- Coordinated daily operations for airport services and facilities.
- Monitor safety compliance across airport terminals and grounds.
- Implement operational procedures to enhance service efficiency.
- Collaborated with security teams to ensure safety protocols.
- Train new staff on operational tasks and customer service standards.
- Resolved conflicts between customers and operations staff, fostering a positive environment and maintaining operational flow.
- Assist with the development and implementation of operational processes and procedures.
- Implemented new technologies into operational processes.
- Respond to emergent situations regarding medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Conducted inspections of airport property and perimeter, ensuring security and controlled access to airfields.
- Help customers with special needs to board and disembark from aircraft.
- Assisted passengers with inquiries, enhancing their experience with timely information on services.
- Collaborated with other teams on product launches, promotions, or special events.
- Maintained accurate records of all customer interactions within the operations database.
- Act as first responder/emergency management leader to address medical emergencies until medical units arrive.
Correctional Officer
Texas Department of Criminal Justice, TDCJ
Huntsville
08.2002 - 01.2007
- Conducted regular security checks to maintain a safe environment.
- Monitored inmate interactions to prevent contraband smuggling and violence.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Managed inmate behavior through effective communication and conflict resolution.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Trained new staff on protocols and safety procedures in the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Inspected cells and conducted random searches of common areas.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Detected potential threats and quickly defused conflicts.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
Supervisor
Wackenhut Security
Houston
01.1997 - 07.2002
- Directed and supervised team of 15 employees in daily operations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Collaborated with other departments to coordinate workflow processes between teams.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Barbara Jordan High School For Careers
Houston, TXSome College (No Degree) - Academic
Texas Southern University
Houston, TXSkills
- Teamwork/Team building
- Operational procedures
- Safety compliance
- Emergency management
- Conflict resolution
- Customer assistance
- Effective communication
- Leadership skills
- Problem solving
- Detail orientation
- Time management
- Operational efficiency
- Process documentation
- Teamwork and collaboration
- Security protocols
- Adaptability and flexibility
- Written communication
- Emergency response
- Safety inspections
- Problem-solving
- Crisis management
- Attention to detail
- Interpersonal skills
- Multitasking
- Task prioritization
- Active listening
- Motivation
Affiliations
- Event Planner. I enjoy bringing people together with food, entertainment and fun.
- Traveler. Learn and socialize with people of different cultures
- Cook. I cook with a group that share and develop recipes
- Writer. I enjoy writing stage plays. Encouraging entertainment.
Certification
- A.P. 2-22 Conflict of Interest (03/26)
- Peer to Leader (04/25)
- ZIP PPE (06/24)
- ZIP Emergency Preparedness (11/21)
- Human Trafficking (01/24)
- National Incident Management System (9/23)
- Understanding Group Dynamics (02/23)
- Communication and its Challenges (04/22)
- Communication Skills (3/22)
References
References available upon request.
Timeline
Terminal Operations Agent
City of Houston- Houston Airport Systems
12.2007 - Current
Correctional Officer
Texas Department of Criminal Justice, TDCJ
08.2002 - 01.2007
Supervisor
Wackenhut Security
01.1997 - 07.2002
Barbara Jordan High School For Careers
Some College (No Degree) - Academic
Texas Southern University