Bridget Priest
Stony Point,NC
Summary
Detail-oriented professional backed by healthcare industry, retail customer service, and production experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Compassionate Child Support Specialist with comprehensive background in child welfare laws and family systems. Proven skills include case management, advocacy for children's rights, and facilitating communication between parties to ensure child well-being. Demonstrated ability to make significant contributions to previous roles through effective negotiation, problem-solving, and relationship-building skills.
Overview
14
14
years of professional experience
Work History
Child Support Specialist
Young Williams CSS
Jacksonville, NC
08.2024 - Current
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Reviewed and analyzed violent crime reports to identify crime trends.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Informed victims about legal processes and timelines.
- Prepared, reviewed, and maintained accurate case files and records.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Maintained confidentiality through stringent handling of charts and data.
- Coordinated with other agencies to ensure timely receipt of funds from non-custodial parents.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Responded promptly to complaints filed against the agency by providing detailed explanations regarding policies or procedures associated with child support enforcement.
- Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative - WFH Agent (REMOTE)
Conduent/Humana
Cleveland, NC
08.2023 - 08.2024
- Handle inbound and outbound telephone calls
- Adhere to HIPAA regulations and Humana procedures and policies
- Utilize CRM, Continuous Integration (C I) Software, RxConnect and Rx Nova
- Verify patients' demographics and healthcare plans
- Insurance verification: confirm the coverage and eligibility
- Update the patient's data using CRM, CI, and Rx Connect/Rx Nova to check their pharmacy stage
- Inquiries regarding denied claims, and medication orders are reviewed via Rx Nova
- Eligibility regarding the tier status of the medication is reviewed and transferred to the appropriate department.
- Screen prior authorizations and referrals to provide additional data to the patient
- Billing: set up accounts, process payments and post payments
- Accept credit/debit cards, ACH (E-Checks) and mobile devices
Production Associate
Daimler Truck Manufacturing Plant Cleveland
Cleveland, NC
03.2022 - 08.2023
- Operate machinery in a safe and efficient manner and in accordance with company procedures
- Inspect finished products for quality and adherence to specifications
- Meet production goals and deadlines to maintain schedule and communicate effectively with team members
Retail Cashier / Customer Service
Big Lots
Statesville, NC
05.2019 - 06.2022
- Answered incoming phone calls, responded to inquiries, and enrolled customers into reward programs
- Operated cash register, upsold items, accepted payments, and trained new hires
- Unloaded shipments and stored merchandise in stock room and on sales floor
- Worked as a team and interacted with diverse customers and staff members
Retail Sales Associate / Customer Service
Lowes Home Improvement
Hickory, NC
09.2021 - 05.2022
- Monitored use of power equipment and provided individualized services to meet customer needs
- Sold and upsold products, enrolled customers into special programs, and trained employees
- Answered inbound calls, placed outbound calls, restocked shelves, and assisted with pricing audits
- Worked effectively to meet goals and ensure a positive customer service experience
Machine Operator / Assembly Associate
Shurtape
Stony Point, NC
07.2014 - 04.2021
- Trained new employees and operated forklift to support picking, storing, loading, and unloading functions
- Ensured quality met specifications and quickly addressed quality concerns
- Entered data into system and prepared finished products for shipping
- Followed safety procedures and met production goals
Direct Support Professional
RHA Health Services
Cleveland, NC
07.2010 - 04.2015
- Provided a supportive environment for individuals with intellectual and developmental disabilities
- Took vital signs, passed medication, assisted with activities of daily living, and served meals
- Answered phone calls, transported patients to activities, and complied with company policies and procedures
- Documented patient activities and condition and medication information
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2023
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2022
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Child support laws
- Case analysis
- Interviewing techniques
- Assertiveness
- Effective communication
- Problem-solving
- Multitasking
- Written communication
- Multitasking Abilities
- Client documentation
- Client interviewing
- Professional demeanor
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
References
References available upon request.
Timeline
Child Support Specialist
Young Williams CSS
08.2024 - Current
Customer Service Representative - WFH Agent (REMOTE)
Conduent/Humana
08.2023 - 08.2024
Production Associate
Daimler Truck Manufacturing Plant Cleveland
03.2022 - 08.2023
Retail Sales Associate / Customer Service
Lowes Home Improvement
09.2021 - 05.2022
Retail Cashier / Customer Service
Big Lots
05.2019 - 06.2022
Machine Operator / Assembly Associate
Shurtape
07.2014 - 04.2021
Direct Support Professional
RHA Health Services
07.2010 - 04.2015
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Similar Profiles
Carla EdwardsCarla Edwards
Customer Service Specialist at Young Williams PCCustomer Service Specialist at Young Williams PC
Racheal WalkerRacheal Walker
Customer Support Specialist at Young WilliamsCustomer Support Specialist at Young Williams
Ariel GrantAriel Grant
Customer Service Representative at Young WilliamsCustomer Service Representative at Young Williams