Bridget Psaras
Sandy,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/ Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service/Food Service Worker
Jersey Mikes
07.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
Deli Clerk/Food Prep Cook
WinCo Foods
09.2016 - 06.2021
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Prepared many different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Sales/Assistant Freight Manager
Dollar Tree Stores
11.2009 - 05.2015
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Education
No Degree - Psychology/ Art History
University of Utah
Salt Lake City, UTGED -
Toms River High School South
Toms River, NJ1990
Skills
- Customer Service
- Food Assembly
- Inventory Control
- Safe Food Handling
- Food Storage
- Grilling
- ServSafe
- Fast-Paced Environment
- Covid-19 Safety Protocols
- Problem-Solving
- Multitasking
- Team Oriented
- Food and Safety Standards
- Cleaning and Sanitation
- Positive Attitude
- Working With Diverse People
- Interpersonal Skills
- Cash Register Operation
- Working Quickly
- Food Preparation
- Strong Work Ethic
- Menu Memorization
- Productivity and Efficiency
Timeline
Customer Service/Food Service Worker
Jersey Mikes
07.2021 - Current
Deli Clerk/Food Prep Cook
WinCo Foods
09.2016 - 06.2021
Sales/Assistant Freight Manager
Dollar Tree Stores
11.2009 - 05.2015
No Degree - Psychology/ Art History
University of Utah
GED -
Toms River High School South
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