Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Rogers

Raleigh,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Personal Injury Call Center

Raleigh Law Firm
08.2022 - 11.2023
  • Communicated pertinent information to clients via phone, email and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed case files and reported case progress to clients.
  • Revised and finalized letters, briefs and memos.
  • Maintained relationships with clients and found new ones by identifying needs and offering appropriate services.

Remote Call Center Representative (contract)

North Carolina Dept Of Public Safety
01.2020 - 02.2022


  • Communicated with supervisor regarding issues related to case management, resourcing, and development of new resources.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness due to COVID.
  • Maintained detailed records of assigned cases.
  • Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
  • Coordinated with different service providers to meet clients' individual needs.

Client Intake/Criminal Intake (contract)

Durham County Department Of Social Services
08.2019 - 12.2019
  • Input data and completed placement paperwork.
  • Explained eligibility requirements, application details, and applicants' legal rights during intake assessment.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.


  • Supported team of 4 attorneys in practice of criminal law.

Legal Assistant (contract)

Durham County Government
08.2018 - 07.2019
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Interviewed and prepared intake sheets for clients.
  • Scheduled appointments, court appearances and depositions for busy county office.
  • Organized key evidence exhibits to prepare for trials.


Call Center Representative

Medfusion
03.2016 - 07.2017
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed office activities by maintaining communication between clients, and filing all documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

Customer Service Agent/Chat Agent

Humana
01.2013 - 01.2015
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Verified insurance and communicated coverage to staff and patients.
  • Checked documentation for accuracy and validity on updated systems.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Bayley Ellard Catholic High School
Madison, New Jersey
06.1989

Skills

  • Microsoft Office
  • Salesforce
  • Teams
  • Needles
  • Lead Docket
  • Excellent Communication
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Information Security
  • Appointment Scheduling
  • Customer Service
  • Critical Thinking
  • Social Services
  • Affordable housing
  • Documentation Management

Timeline

Personal Injury Call Center

Raleigh Law Firm
08.2022 - 11.2023

Remote Call Center Representative (contract)

North Carolina Dept Of Public Safety
01.2020 - 02.2022

Client Intake/Criminal Intake (contract)

Durham County Department Of Social Services
08.2019 - 12.2019

Legal Assistant (contract)

Durham County Government
08.2018 - 07.2019

Call Center Representative

Medfusion
03.2016 - 07.2017

Customer Service Agent/Chat Agent

Humana
01.2013 - 01.2015

High School Diploma -

Bayley Ellard Catholic High School

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Bridget Rogers