Bridget Schrader
Cumming,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Remote International Customer Support
Williams-Sonoma
03.2020 - 11.2024
- Supported international customers in Canada, UK and Australia through inbound and outbound calls, chat and email support.
- Assessed customer needs swiftly to ensure timely and effective support.
- Created order replacements, issued refunds, placed new orders and offered discounts.
- Monitored order status, coordinated with carriers to resolve claims for lost or damaged items.
- Contacted delivery companies to assist with delivery scheduling and file claims for damaged property.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Remote Customer Service Representative
Amazon
Cumming, MI
08.2015 - 02.2020
- Assisted customers with inquiries using Amazon's support tools and systems.
- Resolved customer complaints efficiently through active listening and problem-solving skills.
- Educated customers on product features and benefits using detailed knowledge of offerings.
- Assisted customers through inbound calls and chat to replace and refund orders, prime membership, subscriptions, report fraudulent activity, assist with password and log in issues.
- Managed high-volume customer interactions while maintaining quality service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Marketing Management
Lanier Technical College
Cumming, GA 08.2003 - 05.2004
Forsyth Central High School
CUMMING, GASkills
- Customer support
- Order management
- Claim processing
- Refund processing
- Inbound communications
- Data entry
- Computer skills
- Problem solving
- Multitasking
- Active listening
- Friendly, positive attitude
References
References available upon request.
Timeline
Remote International Customer Support
Williams-Sonoma
03.2020 - 11.2024
Remote Customer Service Representative
Amazon
08.2015 - 02.2020
Marketing Management
Lanier Technical College
08.2003 - 05.2004
Forsyth Central High School