Bridget Tillett
Yakima,WA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
25
25
years of professional experience
Work History
Pro Cashier
Lowes
Yakima, WA
01.2022 - Current
- Ringing up purchases.
- Informing customers of upcoming sales events they may be interested in.
- Opening up stores credit accounts to help grow store revenue.
- I'm one of the top 10 in the region to sell Pro credit cards and the number one in the district at selling credit cards.
Teller/Customer Service
Heritage Bank
Yakima, WA
09.2017 - Current
- Team oriented provides exceptional customer service.
- Receive checks and cash for deposit, verify amounts and endorsements, cash checks and pay out money upon verification standards and balance in an accurate and complete manner.
- Process transactions, responding to questions, referring and selling our competitive products and services and contributing to a dynamic team environment.
- Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards.
- Maintain confidentiality when handling customer requests and transactions.
- Maintain basic knowledge and ensure compliance with applicable regulatory requirements and internal policies and procedures.
Teller
Accountemps Robert Half Company/ Heritage Bank
Yakima, WA
03.2017 - 09.2017
- Team oriented provides exceptional customer service.
- Receive checks and cash for deposit, verify amounts and endorsements, cash checks and pay out money upon verification standards and balance in an accurate and complete manner.
- Process transactions, responding to questions, referring and selling our competitive products and services and contributing to a dynamic team environment.
- Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards.
- Maintain confidentiality when handling customer requests and transactions.
- Maintain basic knowledge and ensure compliance with applicable regulatory requirements and internal policies and procedures.
Customer Service Representative
TJMaxx
Silverdale, WA
10.2015 - 01.2016
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Operated a cash register to process returns, cash, check and credit card transactions.
- Facilitated monthly and quarterly physical inventory counts.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Accomplishments: Led all seasonal employees in TJ MAXX credit card applications and approvals.
- Skills Used: Flawless customer service and a willingness to go the extra mile for each and every customer. I ran the cash register and was selected as part of the inventory team.
Packer
ALLAN BROTHERS
Naches, WA
01.2013 - 01.2015
- Unloaded, picked, staged and loaded products for shipping.
- Worked at a rapid pace to meet tight deadlines.
- Packed containers and re-packed damaged containers.
Customer Service Associate
Target
Redmond, WA
07.2011 - 01.2013
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Facilitated monthly and quarterly physical inventory counts.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept current on market and product trends to effectively answer customer questions.
- Assisted with buying over the counter and communicating with retail merchants.
- Worked in Food Cafe prepped and prepared food at the right temperature.
- Followed food guidelines for the safety of guest.
- Did monthly inventory.
- Ordered product as needed weekly.
- Followed steritech guidelines helped turn the depart green from red steritech visit and maintained the green visits from steritech.
- Followed FIFO with product first in first out.
Customer Service Associate, Front End Team Lead
Redmond Target
Yakima, WA
07.2001 - 07.2011
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Facilitated monthly and quarterly physical inventory counts.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept current on market and product trends to effectively answer customer questions.
- Assisted with buying over the counter and communicating with retail merchants.
- In addition Front end Team lead. Supervised 6 team members ensuring success.
- Exceeded personal sales goals for 6 quarters in a row.
Education
GED -
Yakima O.I.C
Yakima, WASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Inventory management
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Product recommendations
- Drawer balancing
- Returns processing
- Purchase assistance
- Order verification
- Reports and documents
- Identification checks
- Payment posting
- Credit card processing
- Basic math
- Upselling techniques
- Gift card handling
- Transaction handling
- Receipt handling
- Ordering and stocking
- Exchanges processing
- Credit and cash transactions
- Checkout monitoring
- Problem-solving
- Honest and dependable
Timeline
Pro Cashier
Lowes
01.2022 - Current
Teller/Customer Service
Heritage Bank
09.2017 - Current
Teller
Accountemps Robert Half Company/ Heritage Bank
03.2017 - 09.2017
Customer Service Representative
TJMaxx
10.2015 - 01.2016
Packer
ALLAN BROTHERS
01.2013 - 01.2015
Customer Service Associate
Target
07.2011 - 01.2013
Customer Service Associate, Front End Team Lead
Redmond Target
07.2001 - 07.2011
GED -
Yakima O.I.C