Rita Fuentes
Irving,TX
Summary
Dynamic professional with extensive experience at Home Depot, excelling in customer service and cash management. Proven track record of enhancing customer satisfaction through effective communication and streamlined processes. Skilled in team collaboration and maintaining accurate records, contributing to operational efficiency and fostering loyalty among customers.
Overview
19
19
years of professional experience
Work History
Pro Cashier
Home Depot
Irving, TX
01.2007 - Current
- Interacted with customers to provide solutions for product inquiries and guide them in finding items within store environment.
- Administered cash and credit transactions, including processing refunds, to maintain compliance with company policies and enhance customer loyalty.
- Developed and maintained systematic protocols for organization and cleanliness in checkout areas, fostering improved customer experiences.
- Communicated details of ongoing promotions and sales to encourage customer participation and improve overall satisfaction.
- Facilitated customer checkout by accurately handling cash card and check payment transactions.
- Engaged with customers to promote ongoing business relationships and satisfaction.
- Achieved high customer satisfaction by streamlining purchase processes. Enhanced shopping experience through effective item location assistance. Increased customer loyalty by driving enrollment in reward programs.
Back Office Associate
Home Depot
Irving, TX
03.2016 - 01.2026
- Processed and managed incoming documentation to ensure accurate record-keeping.
- Collaborated with management team to streamline data entry procedures for increased efficiency.
- Responsible for cash related cashiers and customers request such as receipts, handling markdowns, cross clocking of associates, managing petty cash, company credit cards and security access codes.
- Repairing small office equipment, such as computers/tablets, registers, pin pads, scan guns, printer/fax machine, digital labels, FIRST phones and Cash Machine
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Follow Standard Operating Procedures guidelines regarding handling Dimensions System(i.e., record retention, mispunch procedures, cross clocking, vacation/PTO request) to ensure time is correct.
- Partner with Store leaders to plan and organize store meetings and events.
Education
Associate of Science - Retail Merchandise
Art Institute of Dallas
Dallas, TXSkills
- Customer service
- Customer assistance
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Bookkeeping software proficiency
- Knowledge in Excel, WordPress and Adobe
Timeline
Back Office Associate
Home Depot
03.2016 - 01.2026
Pro Cashier
Home Depot
01.2007 - Current
Associate of Science - Retail Merchandise
Art Institute of Dallas