Bridget Troutman
Oak Lawn,IL
Summary
Results-driven professional with expertise in Microsoft Office Suite, Salesforce, and ACT! software. Demonstrated ability to streamline processes and improve operational efficiency. Adept at data analysis using Excel and delivering impactful presentations with PowerPoint. Committed to leveraging technology to enhance organizational performance.
Detail-oriented professional with a strong understanding of higher education institutions and their admissions processes. Proven ability to navigate complex application systems, streamline procedures, and enhance student engagement. Core competencies include data analysis, strategic planning, and relationship management. Aiming to leverage expertise in admissions to contribute to institutional growth and student success.
Overview
13
13
years of professional experience
Work History
Client Support Specialist
Little Z's Sleep Consulting
Richmond, VA
01.2021 - 09.2023
- Provided technical support to customers via email.
- Monitored incoming emails from customers regarding technical problems or product inquiries.
- Collaborated with other teams within the organization to provide comprehensive solutions for clients.
- Ensured that all customer inquiries were responded to promptly and accurately.
- Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
Enrollment Data Manager
K-12 Teacher's Alliance
Frankfort, IL
09.2010 - 06.2020
- Works in partnership and is the key liaison with the admissions office at assigned partner schools for applicant file and enrollment information.
- Helps identify and address any processing issues and makes suggestions for improvements.
- Creates and maintains reports to track enrollment growth
- Responsible for managing all application and enrollment data for assigned partner schools
- Oversees and is accountable for all data entry, electronic data transfer, and data integrity as it relates to applicant file completion information.
- Ensures data is up-to-date in Sales Force database system to support cohort team members' ability to serve graduate applicants through the admission process.
Education
Bachelor of Arts - Sociology
Roosevelt University
Chicago, IL05-2008
Skills
- Verbal and writing communication
- Problem resolution aptitude
- Support inquiry assistance
- Client rapport building
- Client service excellence
- Strong work ethic
- Client relationship building
- Trained in Salesforce
- System implementation
- Problem resolution
- Adaptability and flexibility
- Data entry
Timeline
Client Support Specialist
Little Z's Sleep Consulting
01.2021 - 09.2023
Enrollment Data Manager
K-12 Teacher's Alliance
09.2010 - 06.2020
Bachelor of Arts - Sociology
Roosevelt University
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