Mia Rodriguez
Oak Lawn,IL
Summary
Energetic professional with experience in fast-paced entertainment industry. Successfully maintained upbeat attitude when communicating with guests and performing daily activities. Friendly and outgoing with passion for creating lasting memories for others.
Overview
4
4
years of professional experience
Work History
Cast Member
Disney College Program
Orlando, FL
09.2024 - 06.2025
- Delivered exceptional customer service through friendly guest interactions.
- Managed cash register transactions efficiently, supporting merchandise sales.
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Ensured compliance with safety protocols for secure environment.
- Organized and restocked merchandise according to established standards.
- Maintained a positive attitude and professional demeanor at all times.
Supervisor
AMC Theatres
Chicago Ridge, IL
12.2022 - 08.2024
- Oversaw daily store opening and closing procedures, including cash handling responsibilities.
- Trained and mentored new employees on customer service standards to enhance guest interactions.
- Managed daily operations and staff scheduling, optimizing theatre performance for peak attendance.
- Resolved customer complaints efficiently, improving overall guest satisfaction.
- Monitored employee productivity, delivering constructive feedback and coaching for performance improvement.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Developed strategies to elevate customer service standards across the organization.
- Fostered a motivating work environment, resulting in increased team morale.
Crew Lead
AMC Theatres
Chicago Ridge, IL
06.2022 - 12.2022
- Maintained high customer service standards during peak hours.
- Trained new hires on job responsibilities, safety protocols, and company policies.
- Responded to customer inquiries and complaints in a professional manner.
- Provided guidance and support to team members for successful task completion.
- Managed inventory levels and ensured adequate stock of concessions and supplies.
- Monitored facility cleanliness and upheld safety standards throughout theater.
Crew Member
AMC Theatres
Chicago Ridge, IL
03.2022 - 06.2022
- Delivered exceptional customer service during peak movie times.
- Operated point-of-sale systems for efficient ticket and concession sales.
- Prepared and served food and beverages to guests in a timely manner.
- Enforced safety guidelines while managing guest flow in theaters.
- Maintained cleanliness and organization of theater facilities to enhance guest experience.
- Monitored inventory levels of snacks and drinks to ensure timely restocking.
- Completed opening and closing tasks, including workstation setup and surface cleaning.
Crew Member
Tropical Smoothie
Oak Lawn, IL
09.2021 - 10.2021
- Delivered exceptional customer service by greeting patrons warmly and addressing inquiries promptly.
- Operated cash register to efficiently process customer payments.
- Prepared smoothies according to specific orders using fresh ingredients.
- Adapted recipes swiftly to accommodate dietary restrictions and preferences.
- Collaborated with team members to maintain timely service during busy periods.
- Supported colleagues as needed to ensure seamless operational flow.
- Assisted customers with menu selections and provided detailed product information.
Education
Advanced Certificate - Digital Marketing And Social Media
Harold Washington College,City College of Chicago
Chicago, IL05-2024
Skills
- Customer service
- Team leadership
- Communication skills
- Employee training
- Goal oriented
- Point-of-sale operation
- Merchandise restocking
Languages
Spanish
Limited
Timeline
Cast Member
Disney College Program
09.2024 - 06.2025
Supervisor
AMC Theatres
12.2022 - 08.2024
Crew Lead
AMC Theatres
06.2022 - 12.2022
Crew Member
AMC Theatres
03.2022 - 06.2022
Crew Member
Tropical Smoothie
09.2021 - 10.2021
Advanced Certificate - Digital Marketing And Social Media
Harold Washington College,City College of Chicago
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