Bridget E Williams
Brooklyn,NY
Summary
Organized Behavioral Health professional with expertise in medication management and patient education. Delivered effective support and guidance to foster positive interactions for clients through strong communication and problem-solving skills. Committed to ensuring regulatory compliance and optimal care delivery in high-pressure environments.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Medication Coordinator/Direct Support Professional Caregiver
Center For Family Support Inc
Brooklyn, New York
10.2025 - 07.2026
- Coordinated medication schedules for individuals in family support services, ensuring timely and accurate administration.
- Reviewed physician orders and pharmacy labels for medication accuracy, preventing potential errors and enhancing patient safety.
- Monitored refills, supplies, and storage for controlled medications.
- Documented medication administration in resident records and care logs, escorted individuals to medical appointments, and supported room maintenance and travel training.
- Achieved AMAP, CPR/First Aid, and SCIP certifications to enhance safety and care standards.
Behavioral Health Specialist
St. Xavier Home Care Services Inc.
Queens, NY
08.2023 - 11.2023
- Counseled individuals facing physical limitations and mental illness, enhancing their coping strategies and overall well-being. Provide a short- term relief for the child and the caregiver to enhance the family's primary ability to support the child's functional, developmental and behavioral health. Consider the child's interest and approval from the caregiver which should be community based. Work in the home and community with child. Documented daily progress notes, mediated crises, and maintained a safe and therapeutic environment for clients. Work with Clinical team, such as social worker, psychiatrist, mental health therapist etc...Guided children in achieving behavioral health goals, fostering personal development and family support.
- Supported home care clients with behavioral health assessments and daily support plans.
- Documented client behavior changes in home care records and care notes.
- Coordinated care plans with nurses, social workers, and family caregivers.
Care Specialist
Catholic Charities of Brooklyn and Queens
Jamaica, NY
04.2023 - 05.2023
- Delivered tailored services to individuals with serious mental illness and/or multiple hospitalizations, addressing their unique needs through individualized treatment planning. Services include treatment planning, connecting patients (adults) with necessary mental and physical health providers, medication education and management, assistance with benefits and entitlements, client empowerment and Wellness Recovery Action Plan (WRAP) education. Coordinated all aspects of care for clients with complex medical and psychiatric co-morbid conditions and facilitated their access to a full range of medical, behavioral health, substance abuse, social, and psychosocial services in the community.
- Assessed client needs for Catholic Charities of Brooklyn and Queens care services.
- Developed service plans with clients, families, and community support teams.
- Coordinated referrals to housing, food, health, and benefit resources.
Behavioral Health Specialist
St. Xavier Home Care Services Inc.
Queens, NY
05.2022 - 03.2023
- Counseled individuals facing physical limitations and mental illness, offering tailored direction to support their journey. Provide a short- term relief for the child and the caregiver to enhance the family's primary ability to support the child's functional, developmental and behavioral health. Consider the child's interest and approval from the caregiver which should be community based. Work in the home and community with child. Other responsibilities include, daily progress note documentation, crisis-mediator and provide a safe and therapeutic environment/counseling. Collaborated with clinical team, including social workers, psychiatrists, and mental health therapists, to provide targeted guidance for children to achieve behavioral health goals.
- Assessed behavioral health needs for home care clients.
- Developed care plans with St. Xavier Home Care Services teams.
- Monitored client behavior during in-home support visits.
Eligibility Specialist II
NYC Human Resources Administration
Queens, NY
01.2022 - 03.2022
- Operated Infoline, HRA's telephone service center, providing information on HRA programs to the general public. Utilized interactive Voice Response System (IVRS) and live agents to deliver case-specific information to callers. Assisted constituents through Infoline with inquiries on HRA programs, including applications, emergency assistance, Fair Fares, office locations, and case status.
- Reviewed public assistance applications for SNAP, Medicaid, and cash assistance eligibility
- Verified case records, documents, and client information for program compliance
- Interviewed applicants to gather household, income, and residency details
Medication Manager
Concern For Independent Living
Brooklyn, NY
05.2020 - 09.2020
- Supported mentally ill adults with substance abuse issues through medication counseling. Performs all functions as Medication Counselor {review below}, except responsibility for the overall positive functioning of the Medication room.
- Managed resident medication schedules in supportive independent living programs.
- Administered prescribed medications following care plans and provider instructions.
- Documented medication counts, refusals, and incident reports in health records.
Community Liaison Worker LVL II- Outreach Engagement Specialist
New York City Health and Hospitals
Brooklyn, NY
06.2019 - 04.2020
- Conducted telephonic, written, and face-to-face outreach and retention services in hospital and community settings to coordinate care for Health Home care coordination eligible clients, including those with chronic illnesses, mental illnesses, and substance abuse issues. OES provides orientation services for each Health Home eligible client in order to facilitate Health Home enrollment. Conducted initial intake and home assessments to evaluate client needs and establish care plans. OES utilizes Quadramed, EPIC, GSI Health, E-Paces health record systems and other resources to explore client eligibility and contact information.
- Coordinated patient referrals with care teams and social service partners at NYC Health + Hospitals.
- Conducted community outreach in neighborhoods surrounding NYC Health + Hospitals facilities.
- Linked patients and families with housing, food, and benefit resources.
Medication Counselor
Concern for Independent Living
Brooklyn, NY
01.2015 - 05.2019
- Work with mentally ill adults with substance abuse issues at a CR/SRO facility; act as a patient liaison/client advocate to maintain, improve and promote positive client health outcomes; responsibilities include assisting w/management of medication room & resolve issues that could affect smooth care progression- ensure client meds are in stock (refills/obtain new med scripts), ensure client completes monthly lab bloodwork/IM's, provide crisis support/resolution, medication education/coaching, daily adherence of med consumption, closely monitor client medical health issues daily (BSL, diabetes etc.); other duties include, assisted clients with selecting providers, communicate with providers to coordinate appointments & home care support, appointment reminders & arrange transportation; also, assist, if needed, with med prior authorizations issues, provide wellness self-management education and assess/support client independent self-medication management, complete weekly medication counts, outreach to/closely collaborate with client providers, maintain up-to-date documentation of all medical-behavioral health issues and client med regimen in EMAR, monthly EMAR turnover and act as an integral part of the Clinical Team. Also, assist with training new hires.
- Counseled residents in supportive housing toward independent living goals.
- Developed person-centered service plans for community-based support needs.
- Conducted intakes, screenings, and referrals for Concern for Independent Living clients.
Recreation Assistant
Volunteers of America
Brooklyn, NY
02.2012 - 01.2015
- Facilitated crisis mediation and conflict resolution for domestic violence victims and families in a shelter.
- Coordinated Volunteers of America recreation programs for resident engagement
- Assisted residents during group activities, games, and social events
- Scheduled daily recreation calendars and community outing plans
Retail Sales Associate
Macy's
Valley Stream, NY
11.2011 - 01.2012
- Seasonal customer sales support in the perfume department at Macy's in Greenacres Mall. Assisted with selling perfume products, worked on register completing sales, merchandise returns/exchanges and closed out register at day's end. Advertisement of perfume fragrance products in the Mall area.
- Assisted Macy's customers with product selection, sizing, and styling recommendations.
- Processed sales, returns, and exchanges using point-of-sale systems.
- Restocked merchandise and maintained organized sales floor displays.
Paraprofessional/Counselor
Family Connections
East Orange, NJ
12.2010 - 04.2011
- Work with psychological and emotionally challenged children ages 2 1/2 -15 years old in a special education afterschool program; utilization of behavioral management/modification techniques, crisis/conflict mediator, case management documentation and assist clients with ADLs, social skills, group and recreational activities.
- Supported Family Connections families with daily child and home care needs.
- Documented client contacts, observations, and service notes for Family Connections records.
- Assisted families with parenting guidance, routines, and positive communication skills.
Supervisor
Selah Christian Academy
Richmond, VA
05.2005 - 11.2007
- Supervised daycare children ages 5 to 10. Oversaw daily operations of center, including development and presentation of annual budget to board members, ensuring financial transparency and accountability. determined family's eligibility for scholarships; developed academy curriculum; evaluated staff performance and provided ongoing training.
- Supervised daily staff operations across Selah Christian Academy campus
- Coordinated classroom schedules and campus activities for Selah Christian Academy
- Monitored student safety and orderly conduct throughout academy spaces
Office Supervisor/Sales Manager
Sonwu Motors Inc
Brooklyn, NY
04.2003 - 04.2005
- Answered phones and dealt with customers. Filed documents and organized official business-related forms, including taxes and payroll, to ensure compliance and efficiency. Supported operations at car dealership by coordinating customer interactions, sales and vehicle transportation to customers.
- Supervised daily office operations for motor sales and service departments.
- Coordinated customer records, billing files, and vehicle paperwork.
- Trained office staff on filing, scheduling, and phone etiquette.
Senior Worker
St. Christopher Otilie R.T.F.
Queens, NY
10.1999 - 03.2003
- Assistant Supervisor at a residential treatment facility for dually diagnosed mentally ill adolescents and adults. Trained staff on policies, procedures, and medical charts to ensure compliance and enhance service delivery. Supervised the residential mental health staff and clients, managed payroll, scheduled assignments, provided job evaluations, and mediated crises and conflicts. Conducted campus and room inspections, documented logbooks and progress notes, and ensured safety through fire drills and campus security measures. Behavior management techniques utilized and supportive counselling.
- Supported resident care routines at St. Christopher Otilie R.T.F.
- Monitored daily activities within St. Christopher Otilie R.T.F.
- Assisted staff with meal service and room upkeep.
Residential Mental Health Worker
St. Christopher Otilie R.T.F.
Queens, NY
11.1987 - 10.1999
- Worked at a residential mental health facility with adolescents who were dually diagnosed as mentally retarded/emotionally disturbed. Actively participated in clinical team as client advocate and crisis-conflict mediator, assisted in formulating treatment plans and goals, prepared weekly progress notes and annual psycho-social reports, and contributed to client assessment and treatment. Escorted clients on supervised home visits and medical appointments. Planned and supervised recreational activities while assisting clients with ADL skills, conducting daily room inspections, managing money, providing travel training, and ensuring a safe, therapeutic environment. Behavior Management techniques utilized and supportive counseling.
- Supported residents with daily living skills in residential treatment setting.
- Monitored resident behavior and reported changes to clinical staff.
- Assisted with medication reminders following care plans and facility procedures.
Assistant Teacher
Theresa Paplin School
Queens, NY
02.1991 - 09.1992
- Supported disabled youth in Special Education on a per diem basis. Taught activities of daily living skills and social skills.
- Supported classroom instruction at Theresa Paplin School for early childhood learners.
- Prepared learning materials and organized classroom supplies for daily lessons.
- Assisted lead teacher with group activities and student center rotations.
Education
Bachelor of Arts Degree - Psychology
Hofstra University
Hempstead, New YorkSkills
- Medication administration
- Medication education
- Medication reconciliation
- Controlled substance management
- Pharmacy label review
- EMAR documentation
- AMAP compliance
- Care coordination
- Health record systems
Certification
Medical Scribe Certificate 11/4/21, Personal Care Aid/Assistant 2/27/2025
Timeline
Medication Coordinator/Direct Support Professional Caregiver
Center For Family Support Inc
10.2025 - 07.2026
Behavioral Health Specialist
St. Xavier Home Care Services Inc.
08.2023 - 11.2023
Care Specialist
Catholic Charities of Brooklyn and Queens
04.2023 - 05.2023
Behavioral Health Specialist
St. Xavier Home Care Services Inc.
05.2022 - 03.2023
Eligibility Specialist II
NYC Human Resources Administration
01.2022 - 03.2022
Medication Manager
Concern For Independent Living
05.2020 - 09.2020
Community Liaison Worker LVL II- Outreach Engagement Specialist
New York City Health and Hospitals
06.2019 - 04.2020
Medication Counselor
Concern for Independent Living
01.2015 - 05.2019
Recreation Assistant
Volunteers of America
02.2012 - 01.2015
Retail Sales Associate
Macy's
11.2011 - 01.2012
Paraprofessional/Counselor
Family Connections
12.2010 - 04.2011
Supervisor
Selah Christian Academy
05.2005 - 11.2007
Office Supervisor/Sales Manager
Sonwu Motors Inc
04.2003 - 04.2005
Senior Worker
St. Christopher Otilie R.T.F.
10.1999 - 03.2003
Assistant Teacher
Theresa Paplin School
02.1991 - 09.1992
Residential Mental Health Worker
St. Christopher Otilie R.T.F.
11.1987 - 10.1999
Bachelor of Arts Degree - Psychology
Hofstra University