Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bridgett Harvey

Houston,TX

Summary

Experienced Customer Service expert with over 25 + years of experience in the Beauty and Retail Industry. Excellent reputation for resolving problems and improving customer satisfaction. Motivated Team Player eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.

Overview

17
17
years of professional experience

Work History

Financial Services Representative

Financial Education Services
Houston, Texas
09.2019 - 08.2022
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Monitored trends in social media, industry and competitive landscape to create new materials.

Customer Care Specialist

USA UPSTAR
Sparta, WI
09.2021 - 02.2022
  • Recorded product or service failure complaints and notified appropriate departments.
  • Maintained and managed customer files and databases.
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.

Cosmetology Instructor

Ogle School
Stafford, TX
08.2014 - 06.2019
  • Advised students on course selection, career decisions and other academic and vocational concerns.
  • Assisted program participants with achieving career and learning goals.
  • Supervised and monitored students' use of tools and equipment.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.

Professional Hairstylist

Mass Appeal By Episodes
Houston, TX
01.2015 - 08.2017
  • Offered highly skilled and diverse salon services daily customers, including cuts, color services and extensions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Distributed business cards outside of salon to generate new business.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase sales.

Professional Hairstylist

Salon Park
Houston, TX
04.2006 - 12.2012
  • Offered highly skilled and diverse salon services daily customers, including cuts, color services and extensions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Counted and documented opening and closing cash amounts daily.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Education

Cosmetology Education Instrustor

Royal Beauty Careers
Houston, TX

Cosmetology Education

Franklin Beauty School #2
Houston, TX

Nursing

Texas Southern University
Houston, TX

High School

Jack Yates High School
Houston, TX

Skills

  • Team Building
  • Compassion
  • Performance evaluation
  • Employee training
  • Customer service
  • Conflict resolution
  • Detail-oriented
  • Multitasking abilities
  • Analytical skills
  • Critical thinking

Additional Information

References:

Brittany Grimes

(281) 832-6699

brittanygrimes0115@gmail.com

Nedra Williams

(281) 507-0021

karsyn2000@comcast.net

Marvin Lemond Jr.

(281) 330-8075

marvinlemond@gmail.com

Timeline

Customer Care Specialist

USA UPSTAR
09.2021 - 02.2022

Financial Services Representative

Financial Education Services
09.2019 - 08.2022

Professional Hairstylist

Mass Appeal By Episodes
01.2015 - 08.2017

Cosmetology Instructor

Ogle School
08.2014 - 06.2019

Professional Hairstylist

Salon Park
04.2006 - 12.2012

Cosmetology Education Instrustor

Royal Beauty Careers

Cosmetology Education

Franklin Beauty School #2

Nursing

Texas Southern University

High School

Jack Yates High School

Similar Profiles

CREATE PROFILE
Bridgett Harvey