Proficient Administrative Assistant with over 6+ years of office experience., specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Sorenson's Ranch SchoolSupervisor
Koosharem, UT
08.2022 - Current
Established long and short-term goals for therapeutic services to encourage patient progress.
Prepared patients for self-management and decision-making responsibilities.
Performed assessments to determine individual limitations and strengths.
Managed load of multiple cases on consistent basis.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Planned and completed group projects, working smoothly with others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Trained new employees on company policies and procedures.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Maintained filing system for records, correspondence and other documents.
Supervised staff members, organized schedules and delegated tasks.
Reviewed files and records to obtain information and respond to requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Dispatcher
Knight Transportation
West Valley City, UT
02.2021 - 08.2022
Scheduled loads according to priority and available equipment.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Utilized various software systems to facilitate movement, planning and scheduling.
Monitored changes in delivery schedule and communicated changes to customers.
Worked closely with transportation supervisor to dispatch and assign loads.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Supervised driver dispatching, route planning and vehicle tracking for over 31 plus drivers.
Identified locations and needs of callers to accurately send assistance.
Managed daily delivery and work schedules to maximize coverage.
Office Manager
Red Hawk Behavioral
Littlefield , AZ
09.2020 - 02.2021
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered payroll and maintained proper documentation of employee personnel.
Managed, scheduled and coordinated office functions and activities for employees.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Resolved customer inquiries and complaints requiring management-level escalation.
Reconciled vendor statements on a monthly basis to ensure accuracy of account balances.
Researched and responded to inquiries from customers regarding invoice status or payment history.
Verified accuracy and completeness of invoices prior to payment processing.
Analyzed customer accounts for discrepancies and resolved any issues in a timely manner.
Processed credit card payments, wire transfers, and ACH transactions.
Performed data entry tasks such as entering invoice details into an automated system.