Bridgett Malone

• Prepare and update detailed documents and reports in adherence administrative processes.
• Work closely with others to accomplish timely invoicing and accounts receivables.
• Organized and maintained filing systems for documents such as contracts, invoices, reports.
• Coordinated events such as conferences and workshops by booking venues, catering services.
• Monitor and direct incoming mail and prepare outgoing mail, including domestic and international shipping for WTA events and tournaments.
• Coordinate travel itineraries, including flights, ground transportation and hotel accommodations.
• Communicate corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Aggregate and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Created content for company newsletter.
• Collaborated with other departments within the organization on researching trends for corporate gifting at large WTA tournaments and events.

Training in following web programs: Facets, IPD Suite Cloud, Marx data, Cloud App, and Ulysses call flow.

• Learned and maintained in-depth understanding of policy information, providing knowledgeable responses to diverse questions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Developed and updated organized software databases to handle customer and promotional data.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Communicated effectively between customers and various doctors offices to ensure needs were met.

• Received all incoming correspondence and packages and routed them to recipient.
• Logged phone messages into computer and communicated to staff via email.
• Managed inbound as well as outbound shipping.
• Oversaw supply management and equipment maintenance.
• Planned webinar schedule and follow-up calls for sales team.
• Acted as a general assistant for reporting, correspondence and special employee projects.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

• Managed existing file records and created new records.
• Assisted with receptionist duties, file organization and research and development.
• Collected patients medical records, scanned documents, and updated database.
• Prepared and updated client correspondence and organized files and reports.