Audrey Douglas
Arlington,TX
Summary
Dependable, quick study psychology graduate with over nine years of experience in Social Services. Interested in pursuing a position that utilizes my skills as well as contributes to them. Eager to gain new experience through hard work, and a strong desire to learn.
Overview
13
13
years of professional experience
Work History
Crisis Prevention and Intervention Coordinator
MHMR Of Tarrant County
Fort Worth, TX
03.2020 - Current
- Managed caseload of up to 25 individuals with comorbid MH and IDD diagnoses at risk of crisis
- Used skills such as active listening and collaborative problem-solving to connect with persons receiving services and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed crisis plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Responded to individuals or caregivers in crisis situations who called Crisis Support Line with virtual or in-person assistance.
Service Coordinator
MHMR Tarrant County
11.2015 - 03.2020
- Managed caseload of up to 50 individuals and families
- Developed and monitored client Person Directed Treatment Plans
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Provided community resources, complete referrals, and coordinate social services for clients, based on their needs
- Built effective relationships with clients and providers through phone/email contact and monthly face-to-face meetings
Head Expo/Shift Leader
Twisted Root Burger Co
03.2012 - 10.2015
- Managed caseload of up to 25 individuals with comorbid MH and IDD diagnoses at risk of crisis
- Used skills such as active listening and collaborative problem-solving to connect with persons receiving services and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed crisis plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Responded to individuals or caregivers in crisis situations who called Crisis Support Line with virtual or in-person assistance.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX2013
Skills
- Rapport and trust building
- Note-taking and documentation
- Individualized service plans
- Service monitoring and evaluation
- Client advocacy
- Proficiency in Office programs
- Scheduling
- Excellent communication skills
- Clerical knowledge
Certifications and Training
- CPR/First Aid
- Satori Alternatives to Managing Aggression (SAMA)
- Systemic, Therapeutic, Assessment, Resources and Treatment (START) Certified
Timeline
Crisis Prevention and Intervention Coordinator
MHMR Of Tarrant County
03.2020 - Current
Service Coordinator
MHMR Tarrant County
11.2015 - 03.2020
Head Expo/Shift Leader
Twisted Root Burger Co
03.2012 - 10.2015
Bachelor of Arts - Psychology
University of North Texas