Paula Whigham
Winter Park,FL
Summary
Accomplished Lead Crisis Intervention Clinician with a robust background at BHR - Behavioral Health Response, specializing in suicide prevention and clinical assessment. Expert in delivering compassionate support and implementing therapeutic techniques. Proven track record in enhancing clinician training and crisis intervention strategies, ensuring high-quality care and adherence to HIPAA standards.
Overview
13
13
years of professional experience
Work History
Lead Crisis Intervention Clinician
BHR - Behavioral Health Response
12.2022 - Current
- Supervise, assess, and train call center clinicians in mental health assessment, crisis intervention and prevention, and in the moment support during high risk calls.
- Deliver high-quality support and assistance to persons at risks of suicide and other mental health crisis.
- Provide resources and psycho-education to family and friends with concerns for the wellbeing of a person in crisis.
- Created training for clinicians supporting challenging callers with patience, compassion, and respect.
- Completes and maintains clinical documentation as required for 988 National Suicide Lifeline.
Crisis Intervention Clinician
BHR - Behavioural Health Response
01.2022 - 12.2022
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk callers.
- Delivered high-quality care by conducting thorough assessments, developing collaborative safety plans, and providing ongoing follow up support.
- Conduct interviews with persons calling the crisis line utilizing assessment tools to assess for safety of themselves and other from suicidal ideation and homicidal ideation.
- Improved outcomes by implementing evidence-based clinical practices and interventions and providing connection to local resources and mental health providers.
- Provide support, clinical assessments, and implement appropriate level of care to all callers with diverse needs.
- Meet benchmarks for productivity and support new clinicians.
Director of Corporate Sponsorship
Orlando Fringe
10.2015 - 12.2021
- Fostered relationships with local and national corporations, planned events, and stewardship of sponsors and donors.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Prepared and maintained records and reports in accordance to board of directors guidelines.
Licensed Master Social Worker
University Of Arkansas For Medical Sciences
03.2012 - 11.2014
- Maintained accurate case records and documentation, ensuring compliance with state regulations and ethical standards.
- Provided compassionate assessment and diagnosis for children and families, providing family, group, and school based therapy.
- Established trusting relationships with families through home visits, providing education on parenting strategies and resources available within the community.
- Identified appropriate services and used measurement tools to evaluate program effectiveness.
Education
Master of Arts - Social Work
University of Arkansas At Little Rock
Little Rock, AR05-2012
Bachelor of Science - Social Work
University of Arkansas At Little Rock
Little Rock, AR05-2011
Skills
- Suicide Prevention
- Clinical assessment
- Therapeutic Techniques
- HIPAA
- Records Management
- Cultural Competence
- Compassionate support
- Build trust and rapport
- Substance Abuse Knowledge
Timeline
Lead Crisis Intervention Clinician
BHR - Behavioral Health Response
12.2022 - Current
Crisis Intervention Clinician
BHR - Behavioural Health Response
01.2022 - 12.2022
Director of Corporate Sponsorship
Orlando Fringe
10.2015 - 12.2021
Licensed Master Social Worker
University Of Arkansas For Medical Sciences
03.2012 - 11.2014
Master of Arts - Social Work
University of Arkansas At Little Rock
Bachelor of Science - Social Work
University of Arkansas At Little Rock
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