Genesis Campoverde
Union City,NJ
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist/Team Lead
Center For Family Services
Passaic
02.2021 - Current
- Coordinate and assign dispatches to team
- Lead and assist in training of new staff members
- Assist Program Coordinator in program’s daily operations such as answer CIS with case related or systems questions
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Provide emergency 24/7 crisis response to families in person or virtually as requested
- Maintain ethical and legal compliance
- Case management resolution involves; opening cases in program system and CSOC, Suicide Prevention, Safety Planning, Obtaining Outpatient Providers, Obtaining CMO Services, Escorting patient to Emergency Dept.
- Suicide prevention, connecting families with DCP&P, and outlining program details and benefits
- Managing daily case load of 15-40 family & provider cases
- Managing crisis hotline, as well as creating intake form to relay towards other Crisis Intervention Specialists, averaging 30 calls/day
- Assess & survey crisis to establish risk levels on Crisis Assessment Tool, in order to seek out proper assistance for patients and create treatment plan
Administrative Assistant
Maven Center Physical Therapy
Paramus
07.2019 - 03.2020
- Contacted insurance companies to obtain verification for patient benefits prior to initial evaluations
- Insurance authorization maintenance to ensure all requests for authorization are submitted in timely manner and up to date
- Data entry into work sheets as well as online software WebPT and Prompt
- Scheduled patients for physical therapy appointments including initial evaluations and follow-up visits
- Managed approximately 30-40 calls daily and communicated professionally with new/current physical therapy patients and fitness members
Writing Tutor (The Hub)
New Jersey City University
Jersey City
09.2016 - 05.2019
- Guided approximately 15 students daily through their writing by asking leading questions and editing side by side
- Helped students break down large tasks into manageable parts
- Prioritized learning by teaching students managing skills and independent learning
- Hosted variety of workshops for MLA and APA for both undergraduate and graduate students
- Wrote on software and utilized Microsoft Word and PowerPoint to report on student progress for every session
- Worked effectively with students with diverse learning needs and cultural backgrounds
Student Outreach & Retention Mentor
New Jersey City University
Jersey City
09.2016 - 05.2019
- Responsible for cohort of 30+ first year students for remainder of their first year in college
- Guided students in their transition into college
- Made biweekly calls to check on students and discuss any academic questions
- During biweekly calls, students were informed of important financial aid, academic, or social information
- Kept detailed Excel sheet of logged conversations for each student
Achieving Success by Cultivating Excellence and Nurturing Discovery Mentor
(ASCEND) New Jersey City University
Jersey City
05.2018 - 08.2018
- Guided cohort of 20+ students during their summer bridge program
- Created and hosted student workshops in order to develop professional and academic skills
- Kept students engaged and encouraged them to move forward with their skills and academia
- Responsible for having every student accounted for and encouraging admission
Education
Bachelor of Arts - English
New Jersey City University
Jersey City, NJ05.2019
Skills
- Risk evaluation
- Mental health knowledge
- Professional boundaries
- Verbal De-escalation
- Crisis Assessment
- Suicide Prevention
- Documentation skills
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Crisis Intervention Specialist/Team Lead
Center For Family Services
02.2021 - Current
Administrative Assistant
Maven Center Physical Therapy
07.2019 - 03.2020
Achieving Success by Cultivating Excellence and Nurturing Discovery Mentor
(ASCEND) New Jersey City University
05.2018 - 08.2018
Writing Tutor (The Hub)
New Jersey City University
09.2016 - 05.2019
Student Outreach & Retention Mentor
New Jersey City University
09.2016 - 05.2019
Bachelor of Arts - English
New Jersey City University