Genesis Campoverde
Union City,NJ
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist/Team Lead
Center For Family Services
02.2021 - Current
- Coordinate and assign dispatches to team
- Lead and assist in training of new staff members
- Assist Program Coordinator in program’s daily operations such as answer CIS with case related or systems questions
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Provide emergency 24/7 crisis response to families in person or virtually as requested
- Maintain ethical and legal compliance
- Case management resolution involves; opening cases in program system and CSOC, Suicide Prevention, Safety Planning, Obtaining Outpatient Providers, Obtaining CMO Services, Escorting patient to Emergency Dept.
- Suicide prevention, connecting families with DCP&P, and outlining program details and benefits
- Managing daily case load of 15-40 family & provider cases
- Managing crisis hotline, as well as creating intake form to relay towards other Crisis Intervention Specialists, averaging 30 calls/day
- Assess & survey crisis to establish risk levels on Crisis Assessment Tool, in order to seek out proper assistance for patients and create treatment plan
Administrative Assistant
Maven Center Physical Therapy
07.2019 - 03.2020
- Contacted insurance companies to obtain verification for patient benefits prior to initial evaluations
- Insurance authorization maintenance to ensure all requests for authorization are submitted in timely manner and up to date
- Data entry into work sheets as well as online software WebPT and Prompt
- Scheduled patients for physical therapy appointments including initial evaluations and follow-up visits
- Managed approximately 30-40 calls daily and communicated professionally with new/current physical therapy patients and fitness members
Writing Tutor (The Hub)
New Jersey City University
09.2016 - 05.2019
- Guided approximately 15 students daily through their writing by asking leading questions and editing side by side
- Helped students break down large tasks into manageable parts
- Prioritized learning by teaching students managing skills and independent learning
- Hosted variety of workshops for MLA and APA for both undergraduate and graduate students
- Wrote on software and utilized Microsoft Word and PowerPoint to report on student progress for every session
- Worked effectively with students with diverse learning needs and cultural backgrounds
Student Outreach & Retention Mentor
New Jersey City University
09.2016 - 05.2019
- Responsible for cohort of 30+ first year students for remainder of their first year in college
- Guided students in their transition into college
- Made biweekly calls to check on students and discuss any academic questions
- During biweekly calls, students were informed of important financial aid, academic, or social information
- Kept detailed Excel sheet of logged conversations for each student
Achieving Success by Cultivating Excellence and Nurturing Discovery Mentor
(ASCEND) New Jersey City University
05.2018 - 08.2018
- Guided cohort of 20+ students during their summer bridge program
- Created and hosted student workshops in order to develop professional and academic skills
- Kept students engaged and encouraged them to move forward with their skills and academia
- Responsible for having every student accounted for and encouraging admission
Education
Bachelor of Arts - English
New Jersey City University
Jersey City, NJ05.2019
Skills
- Risk evaluation
- Mental health knowledge
- Professional boundaries
- Verbal De-escalation
- Crisis Assessment
- Suicide Prevention
- Documentation skills
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Crisis Intervention Specialist/Team Lead
Center For Family Services
02.2021 - Current
Administrative Assistant
Maven Center Physical Therapy
07.2019 - 03.2020
Achieving Success by Cultivating Excellence and Nurturing Discovery Mentor
(ASCEND) New Jersey City University
05.2018 - 08.2018
Writing Tutor (The Hub)
New Jersey City University
09.2016 - 05.2019
Student Outreach & Retention Mentor
New Jersey City University
09.2016 - 05.2019
Bachelor of Arts - English
New Jersey City University
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